Eptica

OCTOBER 30, 2015

Author: Pauline Ashenden While all industries need to ensure they are delivering an excellent customer experience, some seem to be intrinsically better at it than others. This concept is backed up by recent research carried out by service design consultancy Engine. Share this page on: Tweet.

Customer Experience 75

Customer Experience Transportation Multichannel Wireless 75

Sykes

MARCH 5, 2019

While traditional contact centers continued to score well in terms of execution, this year’s report noted a significant difference in the results for the innovation categories, with information technology (IT) service providers and consultancies leading the pack. Its Americas and EMEA regions primarily provide customer?engagement

Marketing 75

Marketing Technical Support Enterprise Transportation 75

Livepro

JULY 17, 2018

In many of his roles, Paul’s primary focus has been to substantially improve business revenue and profits through a passion of providing improved customer service through ‘real’ innovation. Paul has received a number of awards for customer service excellence including ‘best practice in manufacturing’ from the Victorian Government.

Transportation 40

Transportation Government Multichannel Consulting 40

Outsource Consultants

SEPTEMBER 12, 2018

Bahaman contact centers are PCI and HIPAA compliant and provide multichannel capabilities that include phone-based call center services, live chat support, email services, texting, and social media customer service. Need a nearshore, omnichannel contact center to provide high-quality services for your company?

outsourcing 52

outsourcing Contact Center Telemarketing Outbound sales 52

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

Sykes

MARCH 18, 2019

He’s held leadership positions within consulting and BPO industries and has led innovation initiatives across our industry. engagement solutions and services to Global 2000 companies and their end customers primarily in the technology, financial services, healthcare, communications and transportation & leisure industries.

Technical Support 16

Technical Support Enterprise outsourcing Business Process Outsourcing 16

JustCall

AUGUST 21, 2020

(Source) However, with the increasing magnitude of patient calls and queries, it becomes tougher for medical organizations to provide a balanced patient experience and customer service. Right from the first inquiry to post-recovery consultation, medical call centers focus on delivering seamless patient experiences.

Call Center 52

Call Center call center software Healthcare Abandon rate 52