article thumbnail

3 Ways Contact Centers Help Maintain Positive Brand Image

Outsource Consultants

In addition, Nicholson says that companies can help themselves in this endeavor by reaching out to customers to request reviews and managing their reviews online. 3 Ways Contact Centers Help Maintain Positive Brand Image. Delivering quality customer service and cultivating affinity between brand and consumers.

article thumbnail

Five Reasons Why E-commerce Players Need Social Media Contact Center Software


EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Branding has long been used by businesses to drive emotional connection and brand recall in customers. Many e-Commerce players using Social Media Contact Center Software for better CX. Response time.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Seven Ways to Optimize Your Existing Service Channels

Toister Performance Solutions

Forecast all channels Contact centers traditionally forecast phone volume, so staffing can be adjusted to meet the expected demand. But what about emails, chat sessions, or social media posts? As a young contact center manager, I learned the hard way that written communication must be monitored.

article thumbnail

Get your customer service ready for the digital-first generation

Ian Jacobs

This new breed of consumers demands more from companies and government agencies, with particularly high expectations for friction-free customer experiences. Read more Categories: Customer Service. Social media. contact centers. digital customer service. proactive experiences.

article thumbnail

Start Planning To Provide Social Customer Support Beyond Twitter and Facebook

Ian Jacobs

In communities that regularly discuss brands, these customers are also more likely to be exactly the type of high-value customers that companies want to provide with great customer experiences. But brands need to decide when and how to engage customers in these forums they do not control. Customer Experience.

article thumbnail

Call Center Software: How to Choose the Best Software (Tips & Best Practices)


.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. Social media.

article thumbnail

7 Steps to Reinforce Your Contact Center’s Systems and Processes for the Holidays


You can see it just over the horizon: the storm of calls, messages and texts that come with the holiday season at your contact center. Here’s how you can ensure your contact center’s systems and processes will weather the storm: 1. If you’re not already using a cloud-based contact center, think about switching.