Beyond Philosophy
MARCH 7, 2024
This hidden impact kicks in between a given moment in your customer process and the customer behavior that results from it. While organizations know how to define the process and record the behavior, they usually miss this hidden impact. So, let’s discuss how to uncover what’s hiding there and how it affects your bottom line.
Beyond Philosophy
NOVEMBER 11, 2014
Yet benefiting from a habit is one thing; knowing how to create or change it is something else entirely. As neuroscience reveals more about what habits are, and how they come to direct our behaviour, it’s becoming clear that marketers cannot afford to ignore the habit-forming.
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JustCall
MARCH 6, 2023
.” In other words, employees who are motivated and have a great understanding of the impact they make at work are the ones who are consistently improving the customers’ lives. In this article, we will look at 12 strategies and tips on how to improve call center agent performance. Let’s get started.
Global Response
MARCH 27, 2024
All of this results in enhanced customer satisfaction and loyalty. Improved operational efficiency Managers can identify bottlenecks and inefficiencies in the call-handling process by analyzing call data (like call duration, wait times, and resolution times).
JustCall
JANUARY 24, 2024
These insights includes: Call sentiment: Understand your customers’ emotions during calls and tailor your next steps accordingly. Call moments: Analyze calls to identify crucial moments highlighting the customer’s main discussion points. or “What could I have done better?” And who wants that! Start your free trial here.
JustCall
MARCH 14, 2023
This can help companies protect their customers’ data and prevent fraudulent activities. Customers may feel uncomfortable if companies use AI in a way that feels intrusive or violates their privacy. However, providing exceptional customer service requires more than just good intentions. Frequently Asked Questions Q1.
C Space
OCTOBER 1, 2018
Many companies have made significant investments in collecting and tracking advocacy, alongside operational and functional aspects of the customer experience – like cleanliness or wait time. NPS, for example, so innovative at the time and still incredibly important today, was conceived in this company-centric world.
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