ijgolding
DECEMBER 2, 2015
” The big question is HOW do you achieve it – how do you transform an organisation to become Customer Centric? ” The big question is HOW do you achieve it – how do you transform an organisation to become Customer Centric? We surveyed more than 500 stakeholders at another 188 companies.
Cisco - Contact Center
FEBRUARY 21, 2020
If you could envision the future of customer experiences (CX), what would that look like? Every business wants to have great relationships with their customers. But not everyone achieves this goal, even if they claim to be a customer-centric business. Join our 30-minute on-demand webinar today. Learn More.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
MAY 14, 2015
Source: North American Consumer Technographics Customer Life-Cycle Survey 1, 2014, Forrester.com.). Clearly, more Customers want self-service options. One of the most important emotions that your Experience generates with your Customers is Trust. How Self-Service is a Challenge to Organizations.
Talkdesk
DECEMBER 1, 2020
Quality Assurance: How an organization ensures their CX meets their goals and aligns with guiding principles by evaluating agent-customer interactions, identifying areas of improvement and providing feedback or training for remediation. The post The 4 stages of contact center maturity and how to use them appeared first on Talkdesk.
Beyond Philosophy
DECEMBER 5, 2017
In part because of today’s greater emphasis on the emotional components of customer experience and customer value delivery, and how this must be an enterprise cultural priority, employees have become center stage in optimizing customer behavior. We’ve seen employee surveys where there are no customer-related value elements.
inmoment
AUGUST 4, 2020
More importantly, it will foster connections between employees, create grassroots support for the initiative, and help drive a customer-centric culture. With that in mind, practitioners should strive to fold white papers, training guides, videos, and other useful tools into the branding process.
ClearAction
FEBRUARY 7, 2016
Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.(1). Customer Experience Strategy : Exploring Success Factors.
Expert insights. Personalized for you.
48 
Let's personalize your content