Russel Lolacher

APRIL 5, 2021

Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Ten years of leading a provincial government team in web services and social customer care has been a challenging and rewarding experience. Oh, it’s been amazing.

Customer Care 98

Customer Care Government Transportation Employee engagement 98

C3Centricity

OCTOBER 1, 2019

Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Here are a few examples of other companies who go above and beyond in terms of their own customer service. ” Shocking mail isn’t it?

Marketing 72

Marketing Customer centricity CRM Transportation 72

Netomi

FEBRUARY 21, 2024

Their ability to offer round-the-clock service, multilingual support, and instant responses places them at the heart of customer service innovation in this sector. Post-departure, they assist in gathering feedback, managing follow-ups, and maintaining engagement, which is vital for customer retention.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

Customer Guru

FEBRUARY 26, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Customer centricity 106

Customer centricity Call Center B2B Sales 106

ijgolding

JANUARY 24, 2017

The volume of investment that has been made in transport and infrastructure is mind blowing – as a visitor, you are looked after in grand and luxurious surroundings. It has also been evident for many years that the region has been increasingly focused on delivering great customer service – not just a great product.

Customer Experience 62

Customer Experience Transportation Banking Customer Service 62

Talkdesk

JULY 31, 2017

Customers are switching services and switching brands rapidly. Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite.

Average Handle Time 42

Average Handle Time Chief Customer Officer Wireless Enterprise 42

Talkdesk

JULY 31, 2017

Customers are switching services and switching brands rapidly. Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite.

Average Handle Time 40

Average Handle Time Chief Customer Officer Wireless Enterprise 40

CSM Magazine

MAY 19, 2023

Customer Experience (CX) : CX is a broader concept that encompasses the customer’s perception of their interactions with the entire brand, including the products, services, and various touchpoints. It involves understanding and acknowledging the needs, emotions, and preferences of customers.

Engineering 52

Engineering Customer Experience Journey mapping CRM 52

COPC

NOVEMBER 13, 2019

“It is a great honor for Shouqi Limousine & Chauffeur to be certified to the COPC Customer Experience Standard. Our customer service centre provides services to both customers and drivers. By improving service quality, and enhancing capabilities and.

Customer centricity 8

Customer centricity Consulting Consulting Transportation 8

ijgolding

JUNE 21, 2017

Public transport is another example of an ‘industry’ whose products and services are used by many people who have no other viable option. It would be remarkably easy for the providers of public transportation in London to view their customers as ‘hostages’ – and treat them as such.

Customer Experience 72

Customer Experience Airlines Transportation Surveys 72

PeopleMetrics

JULY 9, 2014

So naturally, we talk a lot about customer service stories gone bad. These experiences amaze and astound customers, build trust in a brand, and go viral on the internet. My only mode of transportation. This amazing act of employee-customer love stuck with me and I asked them how I could ever repay them for their efforts.

Customer Experience 116

Customer Experience Transportation Advertising Customer centricity 116