CSM Magazine

JUNE 29, 2022

PCI Pal , the global SaaS provider of secure payment solutions, has today announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services. About PCI Pal.

Enterprise 52

Enterprise Automotive Business Process Outsourcing Government 52

CSM Magazine

APRIL 5, 2018

ChatBots are being used in every industry vertical—retail, automotive, financial services, even healthcare—to replace humans in contact centres. Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care?

Customer Care 40

Customer Care Chatbots Automotive Average Handle Time 40

Certified Languages International

FEBRUARY 22, 2021

Providing a good experience builds trust and, in turn, creates loyal customers who bring in more customers who bring in more customers. In a study of SaaS (software-as-a-service) users , when a company provided support in a customer’s native language, 70% of respondents stated that this made them more loyal to the brand.

Contact Center 52

Contact Center Government Healthcare Banking 52

CCNG

DECEMBER 6, 2023

IT director inside of a major healthcare enterprise. Nate Brown is a CCNG member sharing his experience and perspectives in contact center, customer care and customer experience. He's worked in a variety of industries, including gaming, SaaS, gig-services, retail, healthcare, and many more.

CCNG 195

CCNG Healthcare Consulting Consulting 195

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

ShepHyken

APRIL 7, 2023

This week, we feature an article by Manpreet Singh Chawla, senior digital marketing executive at Knowmax , a SaaS-based organization that offers knowledge management solutions for various industries. He shares how organizations can identify and solve customer pain points. What are customer pain points?

Advertising 120

Advertising SaaS Wait times Multichannel 120

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. India has seen exponential growth in SaaS investments in the last decade. Zoho is committed to offering outstanding customer service.

SaaS 11

SaaS Finance CRM Analytics 11