SmartKarrot

SEPTEMBER 2, 2022

Apply here: [link] Role: Customer Success Manager – Enterprise Location: Remote, England, United Kingdom Organization: metadata.io As a Customer Success Manager, you will oversee your book of business from onboarding to renewals and upsells.

Upselling 19

Upselling Customer advocacy Coaching Feedback 19

SmartKarrot

AUGUST 16, 2022

As a Director of Customer Success, you will build out and lead the customer success organization that includes customer service and field applications scientists. Establish both leading and lagging KPIs to enhance customer advocacy. Presenting product education sessions to small-medium-sized groups.

Upselling 19

Upselling Customer advocacy Education CRM 19

SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

AUGUST 4, 2020

You will be the primary point of contact throughout the customer lifecycle, develop relationships with key stakeholders and maintain a focus on driving business value from onboarding through renewal. Identify upsell and cross-sell opportunities by introducing new products and features that will drive additional value for the customers.

Upselling 10

Upselling Customer advocacy Accountability Enterprise 10

SmartKarrot

MAY 11, 2021

Manage and track the performance of renewal and upsell activities at existing customers. Work with data analytics team to develop reporting to assist customers in maximizing the effectiveness of purchased products and services. Demonstrating Camms software as part of progressing upsell/cross-sell opportunities.

Upselling 10

Upselling Customer advocacy Enterprise Feedback 10

SmartKarrot

FEBRUARY 8, 2021

Stellar communicator: excellent written, verbal, and visual communication and presentation skills. Apply here: [link] Role: Customer Success Manager Location: Remote, Austin, Texas Metropolitan Area Organization: ScienceLogic As a Customer Success Manager, you will manage the customer lifecycle for an assigned number of accounts.

Consulting 10

Consulting Consulting Upselling Customer advocacy 10

SmartKarrot

JANUARY 29, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Establish a relationship with key ecosystem partners and build joint upsell opportunities. Coordinate and work alongside internal teams to ensure customer needs are met during initial implementation and future projects.

Customer advocacy 10

Customer advocacy Education Upselling Customer centricity 10

ChurnZero

OCTOBER 25, 2019

To discuss this topic, we hosted a well-attended webinar last week with Jason Whitehead the Founder of Tri Tuns LLC, a Customer Success and Software Adoption Consulting firm. We also touched on: Why most onboarding efforts are ineffective and do not set your customers up for success with your software. Customer Success Around the Web.

Chief Customer Officer 49

Chief Customer Officer SaaS Customer advocacy Technology 49

ChurnZero

DECEMBER 20, 2019

By focusing efforts on retaining active users by iterating their existing services based on rich customer data, companies will have more opportunities to engage, upsell , and ultimately scale. . . Jay Nathan , Founder & Managing Partner, Customer Imperative . CSMs will also need to clarify their purpose.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

Totango

MARCH 29, 2022

Real-time visibility helps to save time and resources thanks to the direct integration and allows teams to view signals from all relevant platforms — allowing them to take action by sending targeted messages to customers and giving them an up-to-date view of customer data. Grow customer advocacy and change detractors into promoters.

Customer advocacy 93

Customer advocacy Upselling Accountability Sales 93

SmartKarrot

NOVEMBER 2, 2022

It is an activity that starts with the first contact with prospective customers and continues even after the sales have been made successfully. The practice aims at maximizing retention, cross-selling, and upselling within the customer base. Inconsistent advocacy management process with customers.

Accountability 10

Accountability Management Best practices Customer advocacy 10

CustomerSuccessBox

JULY 5, 2021

It is to ensure that the customer achieves their desired goals and outcomes through using your product and service. It helps the business to achieve a larger revenue, reduce the churn rate and increase customer advocacy. Increased customer loyalty and customer retention. . Increased Customer Advocacy.

Customer advocacy 52

Customer advocacy Upselling Customer retention B2B 52

SmartKarrot

MARCH 14, 2022

Hold your team accountable for performance metrics related to resolving customer service issues, completing new client onboarding, consistently conducting client product training, identifying and closing renewal and revenue growth opportunities. Drive customer advocacy in the form of case studies, testimonials, and referrals.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Presently, she is serving as the Vice President of Customer Success at ClientSuccess.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Mindtouch

MAY 2, 2018

It’s no wonder that this has become such a hot topic, especially when you consider that Forrester asserts a 10% improvement in a company’s customer experience score can translate into more than $1 billion in increased revenue. The objective to offset customer acquisition costs, which in SaaS alone averaged $1.15/$1.00

Customer Experience 59

Customer Experience Customer advocacy Customer effort Upselling 59

SmartKarrot

OCTOBER 13, 2022

In essence, your current customers spend more than they did the previous month. You could offer them an extra set of features for the current product or service (aka an upsell). 20% or more of new revenue for the most profitable subscription businesses comes from repeat customers. Sign up for our newsletter. contact-form-7].

Accountability 10

Accountability Management Upselling Customer advocacy 10