customer-stories 
Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.
NobelBiz
DECEMBER 19, 2023
Have you ever wondered how call centers manage the overwhelming number of customer calls, especially those tricky situations that require immediate attention? It is like a relay race, where the baton of customer queries is passed on to the right expert swiftly and efficiently. This is where escalation management comes into play.
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ProProfs Blog
OCTOBER 25, 2021
In such a scenario, you may not want your loyal customers to switch to your competitors. . But, no matter how hard you try, it isn’t easy to read your customer’s mind. So what can you do to retain your customers? Is it even possible to track your customer behavior? What Is a Customer Feedback Tool.
Quiq
JANUARY 26, 2022
Share This Story Customer service takes more than a team of hardworking agents. E-commerce brands, in particular, face chaotic customer service challenges. Many retailers know their customer service needs to improve, and customers aren’t making it easy. You need customer service software. . Ticketing system.
Quiq
NOVEMBER 3, 2021
Share This Story Are you tired of hearing it yet? This year poses a lot of challenges, from broken supply chains to slow shipping to stressed-out customers. Continue reading to learn how to increase sales while managing your customer service this holiday season. And customers are aware of the looming challenges.
ViiBE Blog
AUGUST 11, 2021
Call Center , CRM , Customer experience. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. ViiBE Blog.
Aria Solutions
JUNE 8, 2020
In my interactive webinar series on how to design a process like a pro, I talked about prioritizing parts of the process to re-engineer based on business values that ranged from revenue generation, to user productivity, to customer experience. Demo early, demo often. Now, how is the hard part.
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