8x8

DECEMBER 4, 2017

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? Relaxation or gaming areas.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

Playvox

APRIL 27, 2023

According to Hyken’s data, that trend keeps increasing. It’s not surprising that CX centers that offer a wide range of digital engagement channels perform best. Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

Playvox

OCTOBER 12, 2022

Creative team building and sharing are also important, according to the customer service agents surveyed. The good news is that recruiting for virtual contact center agents means you don’t have to restrict your search to local candidates, which improves access to better-qualified people. This data was very clear.

Best practices 76

Best practices Contact Center Management contact center solutions 76

3CLogic

JANUARY 5, 2022

It’s no secret that employee retention is an issue for many contact centers. While tactics like gamification or offering incentives can help encourage retention to a certain extent, there are more effective methods to keeping your talented agents on board: Providing effective and thorough training. What does this mean for 2022?

Contact Center 52

Contact Center Interactive Voice Response Technology Agent Empowerment 52

Playvox

JUNE 22, 2023

Understanding the key call center efficiency metrics to track , and more importantly, how to improve them, will set you up for success and help keep your customers happy. What Are Call Center Efficiency Metrics? Making meaningful business decisions from the plethora of data available to companies can be daunting.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

JustCall

NOVEMBER 25, 2022

Managers responsible for driving sales have access to all the data the organization has ever gathered about a client, from their behavior to the contacts they have established with the company. Users can also view call and session data and send customized emails. InsideSales.

Sales 52

Sales voip Real estate CRM 52

Playvox

SEPTEMBER 20, 2023

Before we discuss automation and AI for QM processes, it’s important to establish clear definitions in the context of contact centers. According to a Zendesk survey, 73% of consumers will switch to a competitor after multiple bad experiences — and more than half will abandon a company after just one poor interaction.

Quality management 52

Quality management Coaching Contact Center Calibration 52

JustCall

MARCH 23, 2023

JustCall JustCall is a cloud-based contact center software and telephony solution. Its robust features, easy implementation process, and affordable pricing plans make it a great contact center solution for small and mid-sized businesses. IVR functionality is a part of all of JustCall’s pricing plans.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

DMG Consulting

MAY 7, 2018

This inaugural knowledge management (KM) report covers all aspects of this resurgent IT sector, which is attracting a great deal of interest because of the digital transformation and growing interest in incorporating artificial intelligence (AI) functionality into contact center solutions. The KM market has come alive in 2018.

Consulting 48

Consulting Consulting Marketing Management 48

JustCall

AUGUST 10, 2022

Features like call queuing, call recording, number porting, and speech-to-text make it a great solution for support and sales agents. It also integrates with third-party solutions like HubSpot, Zendesk, Pipedrive, and Intercom, giving you the ability to create an all-rounded, robust contact center solution.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

APRIL 5, 2023

Five9 has additional features like customizable templates, data visualization, and employee coaching tools. Vonage Overview Vonage offers a unified communications solution, which is ideal for businesses looking to scale. Additionally, the biggest advantage of this platform is that it can be implemented quickly.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

APRIL 12, 2023

This makes it necessary to smartly handle call volumes to help you achieve quick response times, which is where virtual call centers come in. Enhancing Customer Experience A virtual call center software captures and compiles the data of satisfied consumers for a business to learn from. Why Go Virtual?

virtual call center 52

virtual call center call center solutions Call Center call center software 52