contact center solutions Customer Experience Self service Webinar 
Enghouse Interactive
SEPTEMBER 1, 2020
Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. Blog #2 of 3: Self-Service puts the Customer Experience in their Hands.
Enghouse Interactive
SEPTEMBER 10, 2020
Access the on-demand playback of our recent webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. Proactive Outbound Engagement + Self-Service = More Success.
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NobelBiz
NOVEMBER 13, 2023
As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. Customers who enjoy positive interactions are more likely to become repeat buyers, brand advocates, and contribute to a lower churn rate.
Cisco - Contact Center
SEPTEMBER 11, 2020
AI is being used to streamline processes, improve efficiency, and it has the potential to transform both agent and customer experiences. In the past six months, we have seen a massive spike in adoption of these AI powered services and we expect that trend to continue over the next few years. Join Our Webinar.
Cisco - Contact Center
FEBRUARY 19, 2021
The reason that caught my attention is that his interaction had many of the attributes I expect in a great customer interaction : no need to wait, no need to work hard to prove who he was, no need to repeat himself, and with full context into his past relevant interactions with the company. From Customer Service to Customer Experience.
Enghouse Interactive
AUGUST 26, 2020
Register for our upcoming w ebinar “How and Why Customers Use Self-Service” with Steve Morrell, Managing Director and Principal Analyst of ContactBabel . For many businesses, self-service is evolving into becoming a key factor for success. This is where the positive experience starts.
NobelBiz
NOVEMBER 6, 2023
Let’s quickly dive into the automation toolkit that’s transforming the customer service landscape. Interactive Voice Response (IVR): IVR systems use automated voice prompts to route callers to the appropriate department or provide self-service options.
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