contact center solutions Customer Experience Events Quality management 
NICE inContact
OCTOBER 29, 2019
With CXone APIs, it can integrate with nearly any third-party solution to customize and is realizing the many advantages of CXone Workforce Management in scheduling and performance management. The numbers tell the rest of the story—costs are down while quality scores and customer satisfaction is up!
Playvox
MAY 2, 2023
The cloud contact center provider handles the servers and software involved in delivering an excellent customer experience. Cloud contact center solutions, like workforce engagement management, take your move to the cloud to the next level.
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Playvox
AUGUST 25, 2021
As in-person interactions with customers have largely been suspended during the pandemic, customer experience centers have evolved from simply offering reactive support to providing proactive customer engagement. In a digital-first world, customer experience centers have become the heart of modern businesses.
Monet Software
DECEMBER 21, 2018
It’s safe to say that 2018 was an eventful year at Monet Software. As we prepare for a new year (for which big plans are already underway), let’s look back at just some of the memorable happenings that have kept our teams busy and our customers happy over the previous 12 months. What will the New Year bring? Stay tuned!
Monet Software
OCTOBER 22, 2018
Commitment to Customer Experience Tops Priority List. This was Monet Software’s second year of attendance, and this time around our booth was so crowded every day that we could not even attend many of the keynote speeches and other events taking place throughout the city! Wrapping Up Dreamforce 2018.
Enghouse Interactive
OCTOBER 27, 2021
Organizations are increasingly revisiting their operational investments with a focus on improving the customer experience (CX), hoping to minimize churn, grow revenue, and better position upsell and cross-sell initiatives while resolving specific customer issues, and meeting emerging needs.
Enghouse Interactive
OCTOBER 4, 2019
And if it does, what will it do with these customer provided insights? Used properly, organizations can transform the customer experience, elevating it to new levels. The question is, does the organization really listen? thereby ultimately enabling them to deliver satisfaction levels never before attained.
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