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Bridging the Gap: Why Businesses Need a Cloud Contact Center Solution

3CLogic

23% want transcribed visual voicemail solutions. 26% want to use SMS for customer care. Cloud contact center solutions can deliver these services, along with a host of other features, and represent the best way for organizations to bring their coveted phone communication channels into the 21st century.

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How Can A Contact Center Solution Improve Customer Loyalty?

NobelBiz

Overall, retaining existing customers is much more lucrative than attracting new ones. As a result, engaging in contact center solutions and technologies yields significant returns for companies. But the questions remain, how do you keep your customers happy? That is a genuine preference for the goods or services.

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Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution

VocalCom

SABESP uses Vocalcom Contact Center solutions for both voice and digital channels in their contact centers, but also for their multiple face-to-face agencies managing in-person customer care service for 400 cities throughout the São Paulo state.

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Our Top 6 Picks for Call Center Automation Software

Fonolo

Call center automation is the practice of using technology to tackle manual, time-consuming tasks on behalf of your agents. By automating these simple tasks, you can lighten the load for your call center employees so they can focus on tackling more complex issues, like customer care.

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Top 5 Customer Experience Trends to Consider in 2022

Hodusoft

We will also look at how these trends will help brands attract and retain customers. Contact Centers will leverage Artificial Intelligence. AI is enhancing the contact center experience of customers by providing them with a personalized experience.

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The ultimate guide to the omnichannel contact center software

Hodusoft

The ultimate guide to the omnichannel contact center software. Customer care executives should be able to give them the service they anticipate. The use of an omnichannel contact center makes it simple to keep up with the expectations of a modern consumer. Live chat messaging. SMS texting.

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9 Winning Tactics for Customer Engagement in Contact Centers

NobelBiz

What is customer engagement in contact centers? In the post-pandemic contact center industry, customer engagement refers to the usage of agent interactions with customers to develop personalized and loyal connections. Here’s an advice: Be personal with each interaction.