contact center solutions CRM Customer Care Customer Experience 
Vcaretec
JUNE 6, 2022
When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.
Hodusoft
APRIL 6, 2022
Top 5 Customer Experience Trends to Consider in 2022. In recent years, businesses have realized the impact that customer experience has on the growth of their businesses. To make sure that their companies stick out in the market, they do everything to ensure that their customer experience is optimal.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
APRIL 9, 2021
Let’s look at some essential skills every customer executive needs to master the art of conversation with clients. Customer Service Telephone Skills to Master. Good-quality customer service goes beyond the telephony software or CRM system you use. Greet Your Customer Politely and Professionally. Wrapping Up.
Fonolo
FEBRUARY 14, 2023
Call center automation is the practice of using technology to tackle manual, time-consuming tasks on behalf of your agents. By automating these simple tasks, you can lighten the load for your call center employees so they can focus on tackling more complex issues, like customer care.
JustCall
MARCH 7, 2023
Providing superior customer service must be at the forefront of your company policy. If your in-house staff is already overburdened with work, there’s a risk of poor customer experience leading to brand switching. That’s when customer care outsourcing comes in handy.
NobelBiz
JUNE 29, 2021
The customer experience is critical to every company’s long-term viability. This customer journey’s enhancement is a work in progress. Outsourcing is the greatest option, allowing companies to focus their approach on their customers. The contact center is an important part of the client journey because of this.
Serenova
AUGUST 4, 2020
Call Centers 101: The Guide to Call Centers and Which Works Best for Your Business. Every business aspires to be loved by its customers. However, creating a customer experience that engenders lasting customer loyalty and affection requires organizational-wide commitment and prioritization, often with C-level support.
Expert insights. Personalized for you.
98 
Let's personalize your content