Talkdesk

JULY 11, 2017

A couple of months ago, when Talkdesk launched AppConnect , the goal was to allow companies to add new solutions to their call center in the easiest way possible. To make that possible, we made sure that all AppConnect apps had three common features: Free trials available for all Talkdesk customers to experiment with new tools.

Call Center 41

Call Center Contact Center Enterprise Analytics 41

Talkdesk

JUNE 27, 2017

Talkdesk today announced that TalkIQ , a launch partner within AppConnect , has passed the 2,000 seat threshold for customers registered through Talkdesk. Nearly 100 of Talkdesk’s customers have already integrated TalkIQ into their call center stack since the recent launch on AppConnect. About TalkIQ.

Call Center 42

Call Center Contact center software Contact Center Enterprise 42

Talkdesk

OCTOBER 27, 2017

We’re excited to announce our most recent AppConnect Partner Spotlight: TalkIQ. TalkIQ is available now on AppConnect. How TalkIQ can be effortlessly integrated with Talkdesk’s contact center platform. Visit appconnect.talkdesk.com to learn more about AppConnect.

Coaching 41

Coaching Analytics Contact Center Self service 41

Talkdesk

MAY 3, 2017

Last week, Talkdesk launched AppConnect , the first enterprise app store. The mission of AppConnect is to allow Talkdesk customers to add more tools to their contact center stack without any hassle. Talkdesk AppConnect Launch Partners.

Contact Center 40

Contact Center Call Center Upselling SaaS 40

Talkdesk

OCTOBER 19, 2017

One of the most interesting aspects of building a product in the contact center space is that we always have two audiences mind: our customers and their customers. Despite recent advances in both technology (and customer expectations), there’s still a lot of room to improve, especially in the contact center.

Contact Center 40

Contact Center Contact center software Customer Experience Technology 40

Talkdesk

JULY 26, 2017

Talkdesk is excited to launch the first ever App Dash — a series of webinars in which AppConnect partners showcase their applications. By attending, not only will you learn about how to take advantage of five great app integrations, you can also help your favorite app win their first AppConnect award!

Contact Center 40

Contact Center Healthcare Analytics Call Center 40

Talkdesk

OCTOBER 17, 2017

In the contact center industry, Talkdesk is one of the newest players. When Talkdesk was founded, it was the first 100% web-based contact center software, which was a startling achievement at the time. We don’t want our customers to have to wait on us to provide better contact center experiences for their customers.

Contact Center 40

Contact Center Contact center software Engineering Management 40

Fonolo

FEBRUARY 27, 2018

Today’s cloud-based call centers are increasingly built on top of platforms created by Amazon and Twilio. That includes newcomers like TalkDesk and Serenova, legacy vendors like Avaya and Genesys and companies from adjacent sectors expanding into call center like ZenDesk. Is this ultimately going to help or hinder innovation?

Call Center 99

Call Center APIs Contact Center SaaS 99

Talkdesk

MARCH 14, 2018

Three talent trends emerged from Deloitte’s 2017 global contact center survey that point to the need to rethink the way contact centers handle staffing. These initiatives are all supported by the Talkdesk Enterprise Contact Center Platform , illustrating our overall dedication to improving agent effectiveness.

Contact Center 40

Contact Center At home agents Coaching Contact center software 40

Talkdesk

AUGUST 30, 2017

The contact center space is the most crucial element in a company’s customer relations, yet for some reason, it hasn’t evolved in decades. While most of the world evolved to adjust to the internet’s speed of information, contact centers have managed to stay mostly unchanged. and moving to an innovator like Talkdesk.

Contact center software 40

Contact center software Contact Center APIs Accountability 40

Talkdesk

JULY 27, 2017

Beyond becoming an AppConnect Partner or becoming an official Channel Partner, there is a third opportunity to partner with us … You can now become a Services Partner. A Services Partnership is an opportunity to work with Talkdesk to help organizations makes the digital transformation from the contact center to the cloud.

Consulting 42

Consulting Consulting call center solutions SaaS 42

Talkdesk

JULY 27, 2017

Beyond becoming an AppConnect Partner or becoming an official Channel Partner, there is a third opportunity to partner with us … You can now become a Services Partner. A Services Partnership is an opportunity to work with Talkdesk to help organizations make the digital transformation from the contact center to the cloud.

Consulting 40

Consulting Consulting call center solutions SaaS 40

Talkdesk

NOVEMBER 8, 2017

At Dreamforce 2017, Talkdesk COO Gadi Shamia presented “5 Crazy Ideas for Transforming your Contact Center” to a packed breakout session room. Check out his crazy ideas below and try some of them in your contact center. #1: It’s the best way to make sure your contact center is moving at the speed of your customers. #4:

Contact Center 42

Contact Center Analytics Surveys Chatbots 42

Fonolo

MARCH 20, 2018

It’s been an action-packed few weeks in the contact center industry. For the last decade, the dominant tension in the call center world has been between the “old way”: buying equipment via up-front payment plus maintenance contracts; and the “new way”: buying a cloud service via monthly subscription. (BTW, Twilio Unveiled Flex.

Call Center 52

Call Center Engineering Contact Center Enterprise 52

Talkdesk

JANUARY 31, 2018

When Talkdesk puts together our long-term feature roadmap, we put a lot of thought into where contact center executives want to go in the future and build a product that will give them the tools they need to execute on their vision. From a high level, this is a goal we’ve always tried to achieve. Voice Analytics.

Contact Center 56

Contact Center Customer Experience Surveys Analytics 56

Talkdesk

AUGUST 24, 2017

Since Talkdesk is a platform that hosts conversations where information like this might be transmitted and stored, PCI standards are important to understand. On top of that, there needs to be a notification process for instances where a breach occurs. The standards are strict, but this information is critical.

Contact center software 41

Contact center software Contact Center Consulting Consulting 41

Talkdesk

OCTOBER 19, 2017

With the release of the Gartner 2017 Contact Center as a Service (CCaaS) Magic Quadrant, Talkdesk has achieved a new first in the industry. At Talkdesk, we view this as a fitting confirmation that our contact center offering has quickly matched what older competitors have built.

Contact Center 12

Contact Center Multichannel Enterprise Marketing 12

Talkdesk

SEPTEMBER 18, 2020

This is a guest blog from Pratik Salia, product manager at Knowmax , a Talkdesk® AppConnect ™ partner. A knowledge management platform helps Quality Assurance (QA) deliver relevant knowledge articles and guides to agents. Leverage quality management Quality audits and feedback management gets tricky while agents are working from home.

Management 116

Management Average Handle Time First call resolution Self service 116

Talkdesk

MAY 6, 2020

With the recent announcement of Talkdesk CX Cloud™, Talkdesk tackles one of the most painful and frustrating issues that customer-focused companies face: trying to deliver great customer experiences in the contact center while improving operational efficiency and reducing costs. One platform. A unified customer experience.

Contact Center 80

Contact Center Cloud contact Enterprise Self service 80

Talkdesk

DECEMBER 28, 2017

Now available in AppConnect, eyeson is an innovative video meeting and webinar tool that is designed especially for teams. Customer support agents can use eyeson to initiate video meetings directly from within tickets, chat with other agents, invite customers and provide fast, impactful service from one platform. How it works.

Contact Center 49

Contact Center Customer Support Technology Customer Service 49

JustCall

APRIL 5, 2023

Cloud call center software is essential for modern businesses. It would be a great plus if you could find a solution that allows you to customize the platform according to your needs. That is because they help the customer support department of these businesses, which are responsible for keeping their customers happy.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Talkdesk

OCTOBER 31, 2017

At Talkdesk, we think a lot about how we can make contact centers better for customers. Our product is contact center software, so our focus is improving that tool, but in the bigger picture of the customer experience, there’s a lot more than goes into successful customer interactions than a contact center.

Contact Center 40

Contact Center CRM Contact center software Analytics 40

Talkdesk

DECEMBER 28, 2017

Now available in AppConnect, eyeson is an innovative video meeting and webinar tool that is designed especially for teams. Customer support agents can use eyeson to initiate video meetings directly from within tickets, chat with other agents, invite customers and provide fast, impactful service from one platform. How it works.

Contact Center 40

Contact Center Customer Support Technology Customer Service 40

Talkdesk

OCTOBER 5, 2017

This is why we at Talkdesk have gone to great lengths to create AppConnect, 30+ out-of-the-box integrations, and Reporting API. It’s time to experience customer service from an open platform. AppConnect. Moreover, AppConnect levels the playing field by creating an open and fair marketplace to test contact center features.

Contact Center 40

Contact Center APIs Call Center contact center solutions 40

Talkdesk

FEBRUARY 8, 2018

It’s hard not to smile when a sales rep claims their company’s “open APIs” will allow you to set up your contact center in no time, but that can quickly turn into a grimace six months later when you find yourself buried in hidden professional service fees and still without a functional contact center.

Contact Center 40

Contact Center APIs Cloud contact Interactive Voice Response 40

Talkdesk

JANUARY 18, 2018

If you are still debating whether you should transition your contact center from on-premises (on-prem) to the cloud , let’s consider the advantages of cloud-native contact center. They still worked with regional carriers, ran in private data centers and scaling was a step function.

Contact Center 40

Contact Center Cloud contact SaaS Contact center software 40

Talkdesk

JANUARY 18, 2018

If you are still debating whether you should transition your contact center from on-premises (on-prem) to the cloud , let’s consider the advantages of cloud-native contact center. They still worked with regional carriers, ran in private data centers and scaling was a step function.

Contact Center 40

Contact Center Cloud contact SaaS Contact center software 40