ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? A: In your CSAT/NPS survey, I’d add two questions. A: Unless you’re at real scale, you can have fun with open-ended survey questions: tell me three things about your CSM.

SaaS 98

SaaS Metrics Accountability Technical Support 98

SmartKarrot

JUNE 22, 2020

Either by raising the price of the products for new customers, or upselling to your existing customers. For SaaS companies, SaaS Upsell rates is important and the latter is the key to generating revenue by keeping customer acquisition costs minimal, and thereby, unlocking growth opportunities. . Upselling is essential.

Upselling 10

Upselling SaaS Consulting Consulting 10

Help Scout

SEPTEMBER 18, 2018

Instead of replying with a link to the knowledge base Doc and moving on, using Support-Driven Growth you might reply: “ Yes (here are the details) — and I notice you just started a trial but you haven’t been to a webinar yet. Yes, and … is the ultimate “ upselling ” tool. Webinars: Not a lot of people sign up for the free classes.

Coaching 40

Coaching Customer centricity Upselling Sales 40

SmartKarrot

FEBRUARY 16, 2023

Role: Customer Success Executive Location: Austin, TX, United States (Hybrid) Organization: Axon As a Customer Success Executive you’ll be a consultant and a spokesperson for your clients, holding frequent phone calls and in-person meetings to direct strategy and execution for reaching each client’s particular goals.

Upselling 19

Upselling Accountability Consulting Consulting 19

ChurnZero

NOVEMBER 22, 2019

Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Speaker Bio: Emilia D’Anzica is a Customer Success and Account Management Growth Consultant and Partner at Winning by Design. I hope you can join us in October 2020. You Mon CEO, ChurnZero.

Chief Customer Officer 17

Chief Customer Officer Education Upselling Customer centricity 17

SmartKarrot

MAY 28, 2021

For a service company, the focus is on being open and true with customers, renewals, upsells, keeping communication safe, and looking out for churn. Take for example: You own a digital marketing consultancy. This may include customer-focused content such as blogs, videos, self-help guides, webinars and more. Gather Requirements.

SaaS 10

SaaS Education Customer retention Upselling 10

SmartKarrot

MAY 25, 2022

Measuring the success of the client experience efforts by building and deploying reporting that includes CRM analytics along with client surveys (NPS and CSAT). Ability to provide consulting services and Quarterly/Annual performance audits. Identifying and pursuing new business opportunities with key clients. Apply here: [link].

Education 3

Education Technical Support Upselling Advertising 3

ChurnZero

JUNE 5, 2020

This article was adapted from a portion of the webinar “ How to Streamline Onboarding to Reduce Churn ” presented by ChurnZero’s Bora Lee. Simply ask the customer—whether that’s through a survey, review request, or a more informal phone conversation to learn about their experience. You can create a survey to analyze a week’s work.

Feedback 64

Feedback SaaS Best practices Upselling 64

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. My first roles out of school were in consulting for a small company in the city called Venture Accelerator Partners.

Coaching 0

Coaching Engineering Upselling Marketing 0

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Submit Survey.

Analytics 93

Analytics Government APIs Metrics 93

JivoChat

JUNE 1, 2021

Touchpoints can be any interaction that a customer has with your business , such as a survey, a consultation call, or an online purchase. A good example is to hold an online webinar, which is a touchpoint that allows you to present your offer to prospects, and potentially generate leads or sales. Feedback surveys.

CRM 52

CRM Advertising Chatbots Surveys 52

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you.

Analytics 43

Analytics Metrics Government Journey mapping 43

Netomi

FEBRUARY 28, 2022

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! A ccording to a recent survey from travel search engine KAYAK, travel ranks among the top reasons Americans want to learn another language. Register Now. Alexandra da Silva Rodrigues. Amanda Binns. Anastasia Zdoroviak. Cynthia Del Pozo.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

ChurnZero

JULY 24, 2020

Customers don’t value your word, which as consultants, is how you effect change to drive success. After being subjected to this fake flattery, you reflexively shoot down any item they attempt to recommend or upsell to you, regardless of if it’s something you may really like or need. It Takes More Than Trust to Make a Thing Go Right.

Surveys 59

Surveys Consulting Consulting Upselling 59