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DMG Consulting Releases 2024 – 2025 Conversational AI Solutionsfor the Enterprise Report

DMG Consulting

CAI solutions are ushering in a wave of high-quality productivity improvements in contact centers and service operations and are starting to be rolled out in other enterprise departments. The report provides a comprehensive analysis of the dynamic and accelerating conversational artificial intelligence (CAI) sector.

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DMG Consulting Releases 2024 Workforce Management for the Enterprise in the Digital Era Report

DMG Consulting

The market is experiencing success, and vendors are transforming their solutions into open platforms that incorporate AI technology, are better able to handle digital interactions, and empower agents with more advanced self-service capabilities,” said Donna Fluss, President of DMG Consulting. “As

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DMG Consulting Releases 2023 – 2024 Enterprise Workforce Engagement Management Product and Market Report

DMG Consulting

The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. WEM is evolving to meet the dynamic needs of artificial intelligence (AI)-enabled enterprises and service functions.

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DMG Consulting Releases 2023 – 2024 Interaction Analytics for the Enterprise Report

DMG Consulting

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

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Govern generative AI in the enterprise with Amazon SageMaker Canvas

AWS Machine Learning

With the rise of powerful foundation models (FMs) powered by services such as Amazon Bedrock and Amazon SageMaker JumpStart , enterprises want to exercise granular control over which users and groups can access and use these models. We provide code examples tailored to common enterprise governance scenarios.

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DMG Consulting Releases 2023 – 2024 Enterprise Workforce Management Product and Market Report

DMG Consulting

The Report examines the business, market, and technology trends and challenges confronting enterprise leaders in light of increasingly complex operating environments, rising customer and workforce expectations, and a turbulent economy. Both groups aim to deliver a new and more effective generation of WFM solutions.

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DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report

DMG Consulting

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report. Expanded utilization in enterprise-wide activities, applications and AI initiatives. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . MEDIA ALERT.