Spearline

JANUARY 13, 2023

We are excited to let you know that Spearline will be exhibiting at this year’s Enterprise Connect event in Orlando, Florida, from March 27th to 30th 2023, and we can’t wait to talk to as many of you as possible at booth #1227. Our team would love to catch up with you if you’re going to be at Enterprise Connect!

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DMG Consulting

JANUARY 17, 2023

DMG Consulting Releases 2022–2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market R eport. Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services. MEDIA ALERT. When: Today, 17 January 2023.

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DMG Consulting

APRIL 13, 2022

DMG Consulting Releases 2022 – 2023 Workforce Management for the Enterprise Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What: Releases 2022 – 2023 Workforce Management for the Enterprise Report. MEDIA ALERT.

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DMG Consulting

JUNE 1, 2022

DMG Consulting Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What: Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise report. MEDIA ALERT.

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Spearline

MARCH 2, 2022

We are excited to let you know that Spearline will be exhibiting at this year’s Enterprise Connect event in Orlando, Florida, from March 21st to 24th 2022, and we can’t wait to talk to as many of you as possible at booth #1205. Our team would love to catch up with you if you’re going to be at Enterprise Connect!

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Enterprise Telecommunications Consulting Consulting 98

AWS Machine Learning

DECEMBER 5, 2023

New and powerful large language models (LLMs) are changing businesses rapidly, improving efficiency and effectiveness for a variety of enterprise use cases. AWS is especially well suited to provide enterprises the tools necessary for deploying LLMs at scale to enable critical decision-making.

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Enterprise Engineering Technology Finance 98

DMG Consulting

OCTOBER 16, 2023

Donna Fluss discusses the three things enterprises should invest in for the 2024 contact center As the end of the year approaches, enterprises are planning Q1 budgets ,and Donna Fluss has thoughts on the top three areas where contact center dollars should be allocated.

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CSM Magazine

OCTOBER 16, 2023

However, many companies, especially small and medium-sized enterprises, might not have the in-house expertise or resources to manage their HR needs optimally. his is where HR consultancy services step in, providing a range of specialized offerings to streamline human resource management, ensuring compliance and efficiency.

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DMG Consulting

NOVEMBER 7, 2023

Sales and technology partnerships have been key to the CCaaS market’s success, greatly expanding the domestic and international reach of CCaaS vendors,” said Donna Fluss, President of DMG Consulting. The CCaaS market is positioned to thrive and grow rapidly during the next 5 years.

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Outsource Consultants

AUGUST 15, 2023

5000 list upon Outsource Consultants. This list showcases the fastest-growing private companies in the nation and provides a unique perspective on the most successful enterprises within the dynamic segment of the American economy—its independent small businesses. “I says Outsource Consultants President Corey Kotlarz.

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LiveVox

APRIL 24, 2023

Enterprises are getting the agility and versatility they need with cloud-based contact center infrastructure solutions and the value vendors like LiveVos are delivering only continues to increase.

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DMG Consulting

SEPTEMBER 12, 2023

The rapid growth and trajectory of this sector is being fueled by the digital transformation and AI revolution,” says Donna Fluss, President of DMG Consulting LLC. Driving the strategic direction of the customer experience (CX) is at the core of DMG’s extensive consultation and collaboration with executives, leaders and industry innovators.

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DMG Consulting

JUNE 21, 2023

CCaaS vendors are leading the way with innovations driven by the needs of highly demanding enterprise clients striving to deliver a cost-effective and exceptional customer experience (CX) at scale. The Report also examines the business, market, and technology trends and challenges impacting the rapidly growing and dynamic CCaaS market.

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DMG Consulting

APRIL 15, 2020

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. When: Today, 3 March 2020.

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Consulting Consulting Contact Center Gamification 62

DMG Consulting

JUNE 8, 2021

DMG Consulting Releases 2021 – 2022 Interaction Analytics Product and Market Report. Who : DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . Where : Available at the DMG Consulting online store. When : Today, 3 June 2021. Background : .

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Consulting Consulting Analytics Marketing 59

Cincom

JUNE 3, 2021

a global supplier of enterprise software solutions, announced today that it has entered into a partnership with Centric Consulting to implement CPQSync by Cincom. Susan Fine, Cincom Director of Channels for North America, says, “We are thrilled to partner with Centric Consulting.

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Consulting Consulting Finance Enterprise 52

DMG Consulting

AUGUST 3, 2020

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

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Consulting Consulting Analytics Marketing 62

DMG Consulting

JUNE 30, 2021

DMG Consulting Releases 2021-2022 Robotic Process Automation Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC. MEDIA ALERT. Background: .

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Spearline

SEPTEMBER 16, 2021

We are excited to let you know that Spearline is a virtual exhibitor at this year’s Enterprise Connect event. Enterprise Connect offers multiple venues for enterprise decision-makers to come together with their peers and with technology providers. The post Join Spearline at Enterprise Connect 2021!

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Enterprise Telecommunications Consulting Consulting 52

DMG Consulting

JUNE 14, 2022

DMG Consulting Releases 2022 Worldwide Cloud-Based Contact Center Infrastructure Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

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Consulting Consulting Contact Center Marketing 48

DMG Consulting

NOVEMBER 14, 2020

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

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DMG Consulting

DECEMBER 7, 2020

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store.

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DMG Consulting

JULY 20, 2022

DMG Consulting Releases 2022 Contact Center Workforce Optimization/Workforce Engagement Management Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . Where: Available at the DMG Consulting online store. About DMG Consulting LLC .

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DMG Consulting

DECEMBER 7, 2022

DMG Consulting Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services. MEDIA ALERT. When: Today, 7 December 2022.

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DMG Consulting

AUGUST 3, 2020

Thank you for your interest in DMG Consulting’s publications. Sales, Marketing and Enterprise Uses of Interaction Analytics. The potential uses of IA span all customer-facing departments in an enterprise, sales and marketing being the biggest. Please complete the registration form below. Monthly DMG Newsletter.

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Enterprise Analytics Sales Marketing 72

DMG Consulting

OCTOBER 13, 2021

DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. Where: Available at the DMG Consulting online store. MEDIA ALERT. When: Today, 13 October 2021.

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Consulting Consulting Contact Center Marketing 48

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

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Consulting Consulting Marketing Management 62

Aspect

APRIL 5, 2021

An exercise we found extremely valuable when evaluating workforce management solutions was our Enterprise Workforce Management B enefits C alculator. If you like, we can even provide a d eep dive into Aspect ® Workforce Management with our solutions consultants – at your convenience. .

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Enterprise Schedule adherence Contact Center Consulting 62

ShepHyken

JULY 9, 2021

This week we feature an article by Davis Nguyen, the founder of My Consulting Offer. One way to do this is by fostering a strong customer community in your enterprise. Doing all of this will help you build a customer community that will help your enterprise progress and grow. Shout Out New Customers on Social Media.

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CSM Magazine

JULY 21, 2023

In a rapidly evolving, increasingly customer-centric business landscape, enterprises are recognising the need for a deeper understanding of their customers. Enterprises managing large-scale operations process thousands, sometimes millions, of customer interactions daily.

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Enterprise Customer centricity Chatbots Consulting 52

DMG Consulting

MARCH 11, 2021

DMG Consulting Releases 2021 – 2022 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . Where: Available at the DMG Consulting online store. About DMG Consulting LLC . When: Today, 11 March 2021.

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Consulting Consulting Marketing Management 59

Cincom

OCTOBER 29, 2020

a global supplier of enterprise software solutions, announced today that it has entered into a partnership with FMT Consultants, LLC to bring CPQSync by Cincom to market. FMT Consultants works with companies to architect and deliver high-quality, yet-affordable technology solutions for better-run businesses. “We

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DMG Consulting

AUGUST 31, 2021

Contact Center Technology Paves the Way for Enterprise-Wide CX Improvement. The pressure is on for enterprises to improve their customer experience (CX). Contact center applications should become standard productivity tools for most, if not all, enterprise employees. Final Thoughts.

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DMG Consulting

FEBRUARY 14, 2022

DMG Consulting Releases New Report on The State of Artificial Intelligence in Contact Centers. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting . MEDIA ALERT.

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Creative Virtual

JULY 1, 2021

Enterprise software pricing is often shrouded in mystery and the subject of intense negotiations between the supplier and customer. Whilst chatbots and virtual agents have been around for a long time, it’s relatively recently that they’ve become ubiquitous within the enterprise. By Chris Ezekiel, Founder & CEO.

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DMG Consulting

OCTOBER 17, 2019

DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. When: Today, 3 October 2019.

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Jon Arnold

JULY 24, 2020

Another quick shout-out for Enterprise Connect Virtual. Analysts and consultants can be very complementary, but only if you know where to look. My main message here is to say that 5 SCTC members will be speaking at Enterprise Connect Virtual, so you won’t have to look far to find us.

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