ShepHyken

NOVEMBER 27, 2023

Then look no further as we have put together some fresh ideas to help boost agent morale in your contact centre – recommended by our consultants panel of industry experts. My Comment: Several times this year, Call Center Helper has interviewed me about various customer service and CX topics. Connect with Shep on LinkedIn.

Customer Service 175

Customer Service Morale Customer retention Marketing 175

Comm100

JANUARY 19, 2017

Did your customer waste an excessive amount of time talking to several representatives to solve a seemingly simple issue? Strategic management consulting company, McKinsey, reported that 70% of buying experiences are based on how the customer feels they are being treated. Again, I am very sorry for the inconvenience.

Customer Service 88

Customer Service Accountability Management Customer Support 88

Comm100

JANUARY 19, 2017

Did your customer waste an excessive amount of time talking to several representatives to solve a seemingly simple issue? Strategic management consulting company, McKinsey, reported that 70% of buying experiences are based on how the customer feels they are being treated. Again, I am very sorry for the inconvenience.

Customer Service 80

Customer Service Accountability Management Customer Support 80

SmartKarrot

JULY 30, 2021

Ensure a plan is in place for each customer, to address governance best practices, change management, training options, engagement and adoption. Conduct regular check-ins and QBRs in order to maintain high levels of engagement and customer satisfaction, increasing customer retention.

Engineering 10

Engineering Best practices Customer retention Government 10

SmartKarrot

MAY 28, 2021

Ensuring customer success will mean that the entire company should be tuned to be customer centric. This type of a mindset shift will cause customer retention and long-term relationships. The need for customer success in service companies-. Take for example: You own a digital marketing consultancy.

SaaS 10

SaaS Education Customer retention Upselling 10

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. If you find any prominent influencers missing, kindly nominate them in the comments below.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

FEBRUARY 15, 2022

Following him would help customer-facing executives offer contextual support, which is critical for a better customer experience. Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Adrian Swinscoe. Annette Franz.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10