article thumbnail

7 Downfalls of First Time Managers and How to Avoid Them

CSM Magazine

They are good at what they do, but don’t know how to lead and manage people. 7 Downfalls of First Time Managers. First time leaders often believe that people will do what you want, simply because you have a title. Assume that all is well when no-one is providing feedback. No feedback keeps you where you are.

article thumbnail

Guest Blog: Improve Company Culture By Listening to Your Employees

ShepHyken

Feedback from customers and opinions of management can all be skewed due to a limited perspective. Email out an “Idea of the Month” proposed by employees to then open for feedback, constructive criticism, suggestions for implementation, proposed timelines etc.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How to Increase Agent Productivity: 12 Expert-Approved Tips + Strategies

JustCall

Implement time-management techniques Here are some popular time-management techniques that you can experiment with and implement for improving agent speed of working: Prioritizing tasks: Make a to-do list and prioritize tasks based on their importance and deadline.

article thumbnail

How to Spot (and Hire) a Great Call Center Manager

Fonolo

Since the call center industry is known for high attrition rates, managers play a key role in retaining strong agents. This requires empathy, which can be helpful when providing constructive feedback and support. They should also be open to receiving feedback from team members. Time management.

article thumbnail

Sales Gamification Software: 6 Benefits + 3 Tools to Consider in 2023

JustCall

Constructive Feedback is Key Ideal for: Sales managers looking to boost their employee’s morale with real-time, constructive feedback The sales landscape can be challenging. This is sales managers need to constantly devise ways to keep the team motivated. That’s not all.

article thumbnail

The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

Monitoring and optimizing these components collectively contribute to achieving efficient and effective Talk Time management in call centers. Methods to Measure the ATT Advanced software solutions, sometimes integrated into the CRM, track Talk Time. Feedback Loop Creating a feedback loop is integral to agent improvement.

Metrics 52
article thumbnail

Top 10 HR Management Software for HR Managers in 2022

CSM Magazine

Assess Team is an easy-to-use tool for getting clear and constructive feedback. It includes unique capabilities such as payroll and tax return processing, compensation management, performance management, time management, analytics, etc.; Time Tracker.