Hodusoft

JUNE 9, 2022

The HoduSoft leadership not only showcased the UC products but also had a unique offering of a 1-month free trial of their award-winning HoduCC- Contact Center Software , “Being a part of CommunicAsia that was nothing short of a great opportunity for us to meet like-minded innovators.

Contact center software 52

Contact center software Contact Center Technology Feedback 52

SharpenCX

MARCH 26, 2019

From countless speaking sessions to late nights in the expo hall, last week we invested three-and-a-half days to a conference filled with gripping conversations on topics like digital transformation, customer engagement, Read More.

Enterprise 52

Enterprise Contact center software Contact Center 52

Hodusoft

AUGUST 21, 2023

The company’s comprehensive portfolio of solutions includes: HoduCC- Call/Contact Center Software : HoduCC is an advanced, feature-rich call and contact center solution that enables businesses to deliver superior customer experiences.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

Hodusoft

MARCH 9, 2021

The call center solution proves invaluable in linking website through IVR and chatbot for the first connect, migrating to voice call or video call and conference to deepen engagement. This can be done through the WebRTC phone feature of the call center software. Such calls are recorded for future analysis and follow up.

call center software 52

call center software Call Center Contact center software call center solutions 52

Hodusoft

MARCH 8, 2019

Ecommerce sites can do much better if they simply opt for better communication software that assures customer delight. Something as simple as contact center software can create better engagement opportunities. What does contact center software have? Video improves the caller experience even more.

Contact center software 40

Contact center software call center software Interactive Voice Response Contact Center 40

Hodusoft

JUNE 30, 2022

Held in Florida, this annual event brought together 300+ exhibitors and 200+ speakers for the conferences. The event comprised insightful conferences, engaging activities, and most importantly a conducive business environment to interact with businesses of all sizes.

voip 52

voip Contact center software Technology Enterprise 52

Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. HoduCC Contact center software with social media multi-channel intigration and the smart features will help boost your eCommerce business.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

Hodusoft

FEBRUARY 3, 2022

Also Read: Why should you move from Legacy PBX to Modern Contact Center Software? Conference Call . Conference calling is a feature of many virtual phone systems that effortlessly brings team members together in real-time for collaboration on work-related issues. Skills-based routing.

voip 52

voip Interactive Voice Response Analytics Contact center software 52

Hodusoft

MARCH 18, 2019

Recently, HoduSoft announced their participation in the Call & Contact Centre Expo , which is going to held in Excel London, from 27 – 28 March 2019. The team of HoduSoft is going to showcase its expertise in VoIP Business communication software HoduCC – Omnichannel Contact Center Software.

voip 40

voip Contact center software Healthcare Contact Center 40

NICE inContact

AUGUST 2, 2016

Many of these improvements in technology and security are incorporated into Momentum Telecom’s Unified Communications solution portfolio with inContact Contact Center integration. Momentum’s solution portfolio includes: Best-in-class Voice and Contact Center Software.

Contact Center 48

Contact Center Contact center software Technical Support Benchmark 48

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. Choosing the right contact center software is essential for success. RingCentral.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Noble Systems

AUGUST 27, 2020

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. A wide range of telemarketing software is available to help telemarketing call centers.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Hodusoft

JULY 27, 2020

This situation is entirely avoidable with the use of omnichannel contact center software. With the current emphasis on social media interactions, it could also be termed as the social media customer service software , allowing logistics to interact with both sides on a common platform. Decision making.

Contact center software 52

Contact center software Contact Center Customer Experience Interactive Voice Response 52

Hodusoft

JANUARY 1, 2023

Integrations: A high-quality call center software integrated with several customer relationship management (CMS) software as well as SMS systems. Audio conferencing: This feature allows agents to schedule conferences, host conferences, record conferences, as well as mute or unmute participants.

call center software 52

call center software Call Center Multichannel Interactive Voice Response 52

Hodusoft

AUGUST 11, 2020

COVID 19 could be termed as a blessing in disguise for contact center software employees. It levels the playing field for remote agents since now, in a manner of speaking, everyone in a call center is a remote agent. Think of a typical call center. Contactless remote working is even better.

Contact center software 52

Contact center software Contact Center call center software Call Center 52

Hodusoft

MAY 1, 2023

HoduCC Contact Center Software Wins 2023 UC Product of the Year Award Sometimes, an award is more than just a recognition or honor. HoduSoft’s HoduCC contact center software winning the TMC’s 2023 Unified Communications Product of the Year Award shows the power of teamwork.

Contact center software 52

Contact center software Contact Center Interactive Voice Response CRM 52

Hodusoft

AUGUST 21, 2018

Brimmed with business-focused features and specifications, HoduCC – Omnichannel Contact Center Software, HoduPBX – IP PBX Software, HoduConf – Audio & Video Conference Software & HoduBS – Voice & SMS Broadcasting Software are used to bridge the remote communication in an effective manner.

voip 40

voip Contact center software Healthcare Contact Center 40

Aspect

NOVEMBER 20, 2019

Have you ever attended a conference and had an agenda crisis? This webinar series brings back some of our most popular breakout sessions from the conference, on-demand. Two sessions you wanted to attend, but you can’t be in two places at the same time. ACE 2019 was four days full of exclusive insights and interactive product sessions.

Best practices 48

Best practices Government Management Contact center software 48

Hodusoft

JANUARY 22, 2019

Brimmed with business-focused features and specifications, HoduCC – Contact Center Software, HoduPBX – IP PBX Software, HoduConf – Audio & Video Conference Software & HoduBS – Voice & SMS Broadcasting Software are used to bridge the remote communication in an effective manner.

voip 40

voip Contact center software Healthcare Contact Center 40

Fonolo

JANUARY 31, 2023

Your team can use Zoom or another video conferencing platform to attend training sessions and conferences online. How to Buy Contact Center Software 6. Use incentives and gamification Call center training material can get pretty dry. But working remotely doesn’t mean you have to stop training.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Talkdesk

OCTOBER 11, 2016

We met hundreds of great people at Dreamforce 2016, spoke in the opening keynote at ICMI Contact Center Demo & Conference and gave out a lot of great swag. Download it now from the AppExchange to experience the world’s leading cloud-based contact center software for Salesforce.

Contact center software 40

Contact center software Contact Center Sales Call Center 40

Callminer

AUGUST 6, 2019

If most of your agents are complaining about the same issues, listen to them, because they are the people who will be spending most of the time with the software.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Social media.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Hodusoft

SEPTEMBER 30, 2018

Totally different choices like a conference call, caller ID support, voice mail, and telecom adds the cherry on the cake. Know more about Hodusoft, the best contact center software solutions, and IP PBX and find out how it boosts your business ROI 10X level with great client experiences.

voip 40

voip Contact center software Enterprise Technology 40

SharpenCX

MARCH 31, 2020

Have all your agents call into a video conference each morning to go over their priorities for the day and to check-in. The post Caring for a Call Center Team while Working from Home: Tips to Share with your Agents to Maintain a Mentally Healthy and Productive Staff appeared first on Sharpen Contact Center Software.

Call Center 90

Call Center Contact Center Contact center software Accountability 90

SharpenCX

APRIL 21, 2020

A woman, accidentally unmuted, talking to her cat during a large conference call. Share these 7 projects with your VP of Ops and address inefficiencies together to improve your contact center’s ROI. We’re all living with the challenges of remote work alongside our entire families. Twitter is full of stories of our new normal.

Best practices 76

Best practices Management Coaching Metrics 76

SharpenCX

MARCH 17, 2020

Here are a few: Sign into phones, communication software, and other systems as applicable. Have a daily stand-up via video conference or through posting on a dashboard to discuss the items you want to accomplish today. Try setting basic standards with your agents to ensure that your team is on the same page with remote work.

Call Center 90

Call Center Contact Center Contact center software Technology 90

SharpenCX

MARCH 18, 2020

If you show up to a video conference early, explain one item from the room you’re in (to those on the line with you). We also have a program to spin up a remote contact center fast, no strings attached during this pandemic, if you need help. We’ve seen tons of ideas lately to help combat these feelings of isolation.

Call Center 94

Call Center Morale Coaching Cloud contact 94

NobelBiz

JUNE 19, 2023

Harnessing the power of real-time monitoring in call centers is like having a crystal ball that reveals customer needs and preferences in the moment, enabling personalized interactions that leave a lasting impression.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Hodusoft

JULY 19, 2023

Facilitate collaboration and knowledge sharing : Facilitate collaboration between agents using features such as internal chat and conference calls within the software. Self-service options help reduce call volume and increase agent availability for more complex requests, resulting in shorter wait times and faster issue resolution.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

SharpenCX

FEBRUARY 18, 2020

Read up on future trends in Contact Center Weekly articles. Go to industry conferences and learn from other managers about what they do to achieve success in their call centers. You must be ready to help the organization achieve its mission and objectives regardless of how your environment evolves.

Call Center 84

Call Center Coaching Management Contact Center 84

Hodusoft

OCTOBER 4, 2019

The solution to delivering delightful customer experience is omnichannel contact center software with a measure of intelligence. Fluid interaction Contact center software and that too today’s modern AI-powered omnichannel contact center software confluences all diverse communication channels into a single dashboard.

Contact center software 40

Contact center software Contact Center contact center solutions Interactive Voice Response 40

Aspect

JUNE 16, 2017

Last month at Google’s I/O 2017 developer conference , CEO Sundar Pichai revealed that the company was achieving a 4.9% Let’s consider each of these in turn. Just the past few years have seen remarkable improvement in the word error rate of voice recognition technology. word error rate for phone-based Google searches.

Analytics 97

Analytics Contact Center contact center workforce Technology 97

Hodusoft

NOVEMBER 13, 2019

So, in the case of contact center software, you have good things to look forward to in 2020. Still, these trends point to making life easier for contact centers and helping them to serve customers better and faster. WebRTC is what makes face to face video chat and conference possible.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

Hodusoft

AUGUST 17, 2022

Every conversation you have, message you send, and video conference you host work on cloud-hosted technology. Interestingly, Hodusoft’s contact center software offers an omnichannel platform for a stellar customer experience. . Having cloud-based communication solutions pay for itself.

Contact center software 98

Contact center software Customer Service Contact Center Self service 98

JustCall

APRIL 20, 2022

So, invest in a good quality contact center software that packs advanced features… features that are tailored to the distinct needs and requirements of your teams. Choose a solution that puts AI and automation at the forefront of its proposition.

Coaching 52

Coaching Interactive Voice Response Feedback Wait times 52

Hodusoft

MARCH 22, 2024

The event will feature 10 conference tracks, over 15 end-user-led sessions, above 150 exhibitors, and more than 5,000 IT, CX, and communications professionals in attendance. And amidst it all, HoduSoft aims to shine bright as an exhibitor. The company reaffirms its dedication to shaping the future of communication solutions.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

Hodusoft

APRIL 27, 2022

Although these channels remain important, an omnichannel contact center enables businesses to provide customers with the best support digitally. If you have been thinking about investing in a virtual contact center software that allows omnichannel communication, here is what you must know.

Contact Center 105

Contact Center Multichannel Contact center software Interactive Voice Response 105