ShepHyken
JANUARY 7, 2022
He shares the four reasons why businesses should not shy away from customer complaints. Complaint resolution and service recovery must be a critical aspect of your customer experience strategy. Read Shep’s latest Forbes article: 10 Customer Service And CX Quotes To Inspire And Motivate Your Team.
Nicereply
SEPTEMBER 6, 2022
A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.
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Bill Quiseng
OCTOBER 27, 2014
In my posts, I provide advice to improve face to face customer interactions. James and GetApp are focused on offering the best customer service technology solutions. As you read his post, you will see that whether it is in person or via social media, his five ways to improve customer service work for both.
Fonolo
JUNE 14, 2018
With a crowded online marketplace and so many variables at work (be they social media, evolving digital tools, emerging AI, employee turnover, cutbacks, or the increasingly discerning consumers in the global market), developing a workable strategy to engage with – and win over – the hearts of customers can seem impossible.
Nicereply
AUGUST 28, 2023
You’ll not only receive actionable tips on how to deal with customer complaints with greater efficiency but also list the general steps employees can take to handle customer complaints appropriately. Service-Related Complaints: These are expressed when a customer feels the service they received was subpar.
HGS
MAY 27, 2015
Contact centers have undergone significant transformation in the past few years, driven largely by the shift from voice to digital and omni-channel customer service. This continual channel shift has also influenced the nature and complexity of services being delivered. Here are a few of the underlying trends that we are seeing.
CSM Magazine
AUGUST 16, 2021
With many companies resorting to omnichannel strategies to maintain consistent service quality across channels, they have also been focusing on improving their customer service channel via an omnichannel contact center , which unifies customer interactions across all channels in an effort to enhance the overall customer experience.
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