ShepHyken
JANUARY 7, 2022
He shares the four reasons why businesses should not shy away from customer complaints. Complaint resolution and service recovery must be a critical aspect of your customer experience strategy. If your records are up to date, a repeat offender will build a track record that you can reference the next time they complain.
Fonolo
JUNE 14, 2018
No need to feel defeated, though: Certain trends are emerging that businesses should set a course to follow this year to vie for the number one spot. Put your hands firmly on the controls and press ‘Start’ on the top CX trends you need to be watching in 2018. Working to improve chatbot technology is a trend to consider this year.
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Bill Quiseng
OCTOBER 27, 2014
How many times have we seen the incorrect handling of a customer complaint become a trending topic across social media? It also enables different members of the team to be involved in complaint resolution. In most cases the customer will let you know what will improve the situation. Apologize to the Customer.
HGS
MAY 27, 2015
There is now a growing trend of contact centers supporting complex services outside the realm of what constitutes traditional customer service. Here are a few of the underlying trends that we are seeing. This continual channel shift has also influenced the nature and complexity of services being delivered.
CSM Magazine
AUGUST 16, 2021
Mobile and online channels have been on the rise in recent years, with digital channels being used more by customers for shopping and complaint resolution. This means that your organization and your employees should be attuned to customer sentiment and current market trends.
ProProfs Blog
APRIL 11, 2019
The ticket management system enables a business to automate the complaint resolution process. Ticket volume trends. First call resolution rate. It helps to offer centralized information and support management service. Businesses use help desk software to resolve customer issues faster and in an effective manner.
Return Customer
AUGUST 15, 2018
A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Several insights can be ascertained, like trends in customer complaints, geographic trends and time differences between product purchases and initial complaints.
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