Complaint resolution Customer Service Sales Trends 
Nicereply
SEPTEMBER 6, 2022
A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.
Bill Quiseng
OCTOBER 27, 2014
In my posts, I provide advice to improve face to face customer interactions. James and GetApp are focused on offering the best customer service technology solutions. As you read his post, you will see that whether it is in person or via social media, his five ways to improve customer service work for both.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
JUNE 14, 2018
With a crowded online marketplace and so many variables at work (be they social media, evolving digital tools, emerging AI, employee turnover, cutbacks, or the increasingly discerning consumers in the global market), developing a workable strategy to engage with – and win over – the hearts of customers can seem impossible.
Nicereply
AUGUST 28, 2023
You’ll not only receive actionable tips on how to deal with customer complaints with greater efficiency but also list the general steps employees can take to handle customer complaints appropriately. Service-Related Complaints: These are expressed when a customer feels the service they received was subpar.
Calltools
OCTOBER 28, 2020
Visualize Data When agents access real-time data during a call, it improves: Response times Service outcomes Call accuracy Dialers, especially preview dialers, provide agents with the real-time data needed to facilitate call handling tasks, such as upselling or customer service. Improve customer score leads.
CSM Magazine
AUGUST 16, 2021
In 2020 alone, more than two billion people made online purchases , with online retail sales surpassing the $4.2 This allows different departments and teams to work together toward the common goal of ensuring quality and enhancing customer satisfaction. Omnichannel Contact Centers for Improved Customer Service.
Return Customer
AUGUST 15, 2018
That said, in trying to revamp their policies many brands lean into myths that make no business sense nor bring any customer satisfaction: 1. The Great Myth: The Customer is Always Right. This is thought to have been perpetuated by sales gurus and trainers. Maintain Customer Data and Run Analytics.
Expert insights. Personalized for you.
97 
Let's personalize your content