Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

SmartKarrot

JUNE 11, 2021

SuccessHacker Certifications and Training Workshops. Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. You will also get access to fast-paced, dynamic, problem-solving workshops.

Best practices 22

Best practices SaaS Accountability Education 22

SmartKarrot

JANUARY 5, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. She has also geared up many product-based SaaS companies as an Investor in recent times. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

JANUARY 28, 2022

With the help of this novel concept, organizations can reap benefits across divergent functions of their SaaS setup, including sales, marketing, engineering, and customer success. With a Give First attitude, you can coach your customers to use your products in the best manner. You can offer assistance and help based on that.

Management 10

Management Brand ambassadors SaaS Engineering 10

Help Scout

AUGUST 11, 2021

For instance, if reading blogs isn’t most effective for you or members of your team, Bill also offers recordings and materials for his workshops, a reading list, and references to videos and audio recordings that you can listen to. 5 Keys for Coaching CSMs to Have Strategic Customer Conversations.

Customer Service 80

Customer Service Coaching Education Best practices 80

Amity

MAY 9, 2016

We partner with either the Sales Rep or the Advocacy Coach on some accounts and make a game plan together, create our roles and work together as a team. Typically our Advocacy Coaches will be sitting on customer calls, planning for renewals or sitting down with their coach counterpart. We are on the road a lot too.

Coaching 56

Coaching Upselling Accountability Sales 56

SmartKarrot

JULY 27, 2020

What is the one thing that SaaS businesses have in common? SaaStr – Regarded as the largest web community of SaaS entrepreneurs and founders, it sees a monthly average of 2.5 Tomasz Tunguz : Tomasz, a venture capitalist at Redpoint , covers many topics about the SaaS business, including customer success. Yes, you got it.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10