Coaching, Inbound sales and Training - Customer Contact Central

Remarkable Inbound Call Center Sales Techniques and Training

JustCall

APRIL 4, 2023

However, a call center is only as effective as its sales techniques and training. With the right approach and training, an inbound call center can double up as a powerful tool for generating sales and building customer loyalty. So, let’s dive in and learn how to turn every call into a successful sale!

Call Center

Call Center Sales Inbound sales Upselling

Increasing the close ratio on inbound sales from 8% to 25%

Robert Davis

OCTOBER 28, 2019

Are you maximizing your marketing efforts and converting your inbound sales opportunities into sales? Increasing the close ratio on inbound sales of an established client three times over seems too good to be true, but that is just what we helped them do. By Bob Davis, Founder and CEO. I’ll bet we can help.

Inbound sales

Inbound sales Sales Coaching Marketing

Sales Training: A-Z Guide to Improve Your Sales ROI

JustCall

MARCH 13, 2020

This is why it is important to conduct regular sales training programs for your team and produce an adept salesforce. Your sales team is the main point of contact with customers. You need to train your team of sales representatives so that they can tactfully handle customers and win their confidence.

Sales

Sales Coaching Feedback Consulting

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Best Telemarketing Companies Focus on Their Niche

Quality Contact Solutions

JULY 19, 2018

QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support. In addition, the team has 3 full-time supervisors that coach, develop, and provide feedback to the team on a daily basis.

Telemarketing

Telemarketing Inbound sales Outbound sales outsourcing

Seven Tips for Handling Inbound Calls

JustCall

APRIL 3, 2023

This is why they invest a lot of time and effort in training inbound call handlers to be friendly, empathetic, and knowledgeable about the company’s products or services. Speak to your team about their requirements and consider the level of training and support they will need to use the system effectively.

Interactive Voice Response

Interactive Voice Response Inbound sales Call Center Sales

What are Best Practices for Inbound Call Handling?

CallSource Insights

OCTOBER 25, 2019

Good call handling skills are necessary when handling inbound sales calls, but what are best practices for having an effective strategy? Inbound call handlers have a lot of responsibilities when answering the phone at your business. Get Call Coaching. I want to talk to a specialist to learn more about call coaching.

Best practices

Best practices Coaching Inbound sales Personalization

How to Use the CSAT Metric in Your CX Program

GetFeedback

AUGUST 14, 2019

Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. Goal 2: Coach employees. Using this to coach employees and share how to improve their feedback will help improve the experience overall for future customers. .

Metrics

Metrics Journey mapping Surveys Feedback

5 ways to use speech analytics for insurance to deliver better experiences and gain efficiency

Tethr

NOVEMBER 1, 2018

A hurricane forecasted to make landfall soon can trigger inbound sales calls from people wanting to buy new policies or increase their existing coverage to protect their property. These intelligent libraries are trained to identify styles of language and behavior that affect customer effort like Powerless to Help or Advocacy Language.

Analytics

Analytics Self service Inbound sales Customer effort

Inbound Call Center: The Ultimate Guide

JustCall

APRIL 3, 2023

An inbound sales call center is an absolute necessity. Irrespective of the state of the phone calls, inbound call centers are an essential part of businesses today, providing a critical point of contact for customers to get support, make purchases, or get answers to their questions instantly.

Call Center

Call Center call center solutions Average Handle Time Technical Support

New Talkdesk for Slack Integration

Talkdesk

MAY 17, 2016

Talkdesk for Slack applies the benefits of this innovative tool by harnessing the power of real-time messages in order to improve customer support, agent coaching and more. Agent coaching. With agent coaching, supervisors will be able to send Slack messages to any agent on a call from the live call monitoring side panel.

Coaching

Coaching Call Center Inbound sales First call resolution

Best Practices for your Quality Monitoring Form

Customer Relationship Metrics

MAY 12, 2017

The following discussion comes from a study conducted in an inbound sales and (sister) service group. Allowed us to better control the gap through accurate resource deployment and investments (training, coaching, and systems). End the common practices (they’re bad).

Best practices

Best practices Call Center Inbound sales First call resolution

Episode 5: De-risk the purchase decision | The four “D’s” of better B2C sales performance

Tethr

APRIL 27, 2021

In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. Q&A: Dig into objections.

B2C

B2C Sales Inbound sales Coaching

Episode 5: De-risk the purchase decision | The four “D’s” of better B2C sales performance

Tethr

APRIL 27, 2021

In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. Q&A: Dig into objections.

B2C

B2C Sales Inbound sales Coaching

Episode 5: De-risk the purchase decision | The four “D’s” of better B2C sales performance

Tethr

APRIL 27, 2021

In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. Q&A: Dig into objections.

B2C

B2C Sales Inbound sales Coaching

How to improve sales: The four “D’s” of better B2C sales performance

Tethr

MARCH 1, 2021

This year, we’re exploring a new frontier: inbound sales. We all want to know how to improve sales performance—so there’s a lot of snake oil out there founded on the mystique of a good seller, or the “x-factor” of a good sale or sales agent. 4 Behaviors that Boost Inbound Sales. Want to learn more?

B2C

B2C Sales Inbound sales Coaching

Planning your sales career: How to land a top sales job?

JustCall

FEBRUARY 11, 2022

Sales Manager. Sales managers drive the company’s revenue engine. As a sales manager, you will be responsible for hiring reps as well as training and leading the sales team. Sales managers also undertake the role of setting sales targets and planning sales processes. Inside Sales.

Sales

Sales B2C B2B call center software

What Is Inside Sales And How Does It Differ From Telemarketing?

CrazyCall

JANUARY 21, 2019

An Outside Sales team can be very effective if your sales efforts are kept inside a certain area. Yet, if you want to reach a broader audience investing in a skilled and well-trained Inside Sales team might be a better choice. Is inside sales just a different word for telemarketing? Current Trends in Inside Sales.

Telemarketing

Telemarketing Sales Scripts CRM

41 Best Sales Podcasts Every Sales Pro Should Listen to Weekly

CrazyCall

AUGUST 16, 2019

That means you’ll hear a lot about sales prospecting , B2B tactics, and sales forecasting – things that for most sound like a mystery. Hire your new sales coaches for free by tuning into The Advanced Selling Podcast. Mike Simmons wants every salesperson to master the B2B sales (including you!). Onboarding.

Sales

Sales B2B Coaching Personalization

Customer Contact Central

Remarkable Inbound Call Center Sales Techniques and Training

Increasing the close ratio on inbound sales from 8% to 25%

Webinars

Trending Sources

Sales Training: A-Z Guide to Improve Your Sales ROI

Webinars

Best Telemarketing Companies Focus on Their Niche

Seven Tips for Handling Inbound Calls

What are Best Practices for Inbound Call Handling?

How to Use the CSAT Metric in Your CX Program

5 ways to use speech analytics for insurance to deliver better experiences and gain efficiency

Inbound Call Center: The Ultimate Guide

New Talkdesk for Slack Integration

Best Practices for your Quality Monitoring Form

Episode 5: De-risk the purchase decision | The four “D’s” of better B2C sales performance

Episode 5: De-risk the purchase decision | The four “D’s” of better B2C sales performance

Episode 5: De-risk the purchase decision | The four “D’s” of better B2C sales performance

How to improve sales: The four “D’s” of better B2C sales performance

Planning your sales career: How to land a top sales job?

What Is Inside Sales And How Does It Differ From Telemarketing?

41 Best Sales Podcasts Every Sales Pro Should Listen to Weekly

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