Myra Golden Media
APRIL 11, 2023
Additionally, ongoing coaching and feedback can help agents improve their performance and stay motivated. I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it! The webinar is free. Continue the Conversation with Me?
Beyond Philosophy
AUGUST 21, 2017
healthcare, it sometimes seems that there’s little we can count on. I recently re-read an article by life coach Melanie Allen that explains ambiguity in business well. Join me for a FREE webinar, Where Customer Experience Measurement Goes Wrong , on Tuesday 22nd August. How do you deal with it?
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Integrity Solutions
MARCH 20, 2020
These meetings feel like actual meetings, not the “one-way” webinars of the past. Last year, a healthcare client requested that we translate our flagship Integrity Selling program – traditionally an in person event – to a virtual program spaced out over multiple days. Our Virtual Learning Keys To Success.
Playvox
AUGUST 8, 2022
economy affected most by the Great Resignation, also known as the Big Quit, were in service industries, including restaurants, retail, and healthcare. It’s important to use coaching time to help agents develop skills to move ahead. Just shy of 3 percent of the entire working population in the U.S. The sectors of the U.S.
Verint
MARCH 6, 2018
Using Automated Quality to Make Every Agent Your Best Agent Webinar. The online event—part two of this webinar series—will speak to how automation is changing the way the industry thinks about quality management, what this transformation entails and why it matters. March 8; Online Webcast. Global Connection Congress. Out with the Old.
360Connext
FEBRUARY 12, 2018
With options like webinars and online video courses, learners can go at their own pace. A healthcare provider offered free classes with chefs and nutritionists to help patients with diabetes. In fact, now I’m offering coaching for leaders, too. This means the skills or principles learned a few years ago may not apply.
Balto
DECEMBER 5, 2022
Running a contact center in the healthcare space isn’t an easy task. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.
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