CSM Magazine

SEPTEMBER 10, 2021

Training, coaching, legacy technology, and lack of career opportunities top the list of issues for agents along with handling irate customers. Training/Coaching. Additionally, AI now enables the ability for coaching and support, alerting and enabling supervisors in real-time to an agent’s need for help with difficult calls.

Agent burnout 52

Agent burnout Coaching Metrics Entertainment 52

TechSee

JUNE 25, 2019

Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers.

Technology 122

Technology Customer Service Gamification Contact Center 122

CSM Practice

DECEMBER 29, 2020

And then there’s some of us who have businesses that serve airlines and governments, and entertainment like cinemas or retail and those of us who have these kinds of customers actually have been negatively impacted and are going through a shrinking market type of trends. We’re all like, maybe, I’m not so great.

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

Quality Contact Solutions

DECEMBER 16, 2020

A call to action is the biggest no-brainer on the list, but one that is still one of the most common coaching areas for agents, and in turn, sometimes this issue has more to do with ensuring you have a good call to action in the script itself.

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

DECEMBER 16, 2020

A call to action is the biggest no-brainer on the list, but one that is still one of the most common coaching areas for agents, and in turn, sometimes this issue has more to do with ensuring you have a good call to action in the script itself.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

360Connext

AUGUST 14, 2017

This can be done through executive coaching, workshops, or as part of a more intensive Customer Experience Investigation™ program. Get in touch to schedule a coaching session with Jeannie or create a program that fits your situation. Tell Me More. Get in Touch! Your Name *.

Real estate 77

Real estate Construction Automotive Coaching 77

AWS Machine Learning

SEPTEMBER 6, 2023

Despite the great generalization capabilities of these models, there are often use cases that have very specific domain data (such as healthcare or financial services), because of which these models may not be able to provide good results for these use cases.

Advertising 92

Advertising Coaching Benchmark Education 92