SmartKarrot

NOVEMBER 9, 2022

You will serve as project manager and leader for cross-functional initiatives such as standing up a CS/Sales qualified lead engine process, building out a retention strategy for the individual Loan Officer and Real Estate customers, and developing a feedback forum for product development initiatives rooted in the voice of the customer.

Real estate 19

Real estate Consulting Consulting Technical Support 19

SmartKarrot

MAY 26, 2021

As a Director of Customer Success, you will hire, coach, and develop the CSM team focused on working with federal government agencies. Work closely with sales, marketing, product, engineering, and support teams to ensure we constantly deliver value to the customers.

Engineering 10

Engineering Technical Support Government Coaching 10

SmartKarrot

MARCH 3, 2021

Oversee all aspects of people management within the designated customer success team including recruitment, selection, training, performance management, coaching, and motivation. Escalates needs across product, engineering, marketing and finance teams to ensure client needs are met.

Finance 10

Finance Engineering Coaching Morale 10

SmartKarrot

JUNE 24, 2020

As an Engagement Manager, You will be leading the delivery of professional services and ensure successful delivery of engagements, partnering with Enigma Engineering and Product, to oversee execution and on-going support. Collaborate with Sales Teams to identify & expand growth opportunities.

Technical Support 10

Technical Support Finance Coaching Engineering 10

SmartKarrot

JUNE 10, 2021

Oversee the customer transition from the Sales Team to the Customer Success team. Lead a high-performing team of account managers through organizational development, coaching, recruiting, and performance management. Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities.

Real estate 10

Real estate Technical Support Coaching Accountability 10

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

FEBRUARY 22, 2021

Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team. Apply here: [link].

Enterprise 10

Enterprise Technical Support Finance Upselling 10

SmartKarrot

JANUARY 4, 2021

Streamline the customer onboarding process, making it more predictable for sales, operations, and most importantly, our customers. As an Associate/Portfolio Customer Success Manager, you will proactively coach customers and deliver Customer Success Plans that enable fast deployment and adoption.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Allison Pickens. Anika Zubair. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes. Apply here: [link].

Upselling 10

Upselling Technical Support Feedback Coaching 10

CSM Practice

JANUARY 1, 2017

Finally, in my opinion, if you have a TAM (or a higher level of dedicated technical support) you should charge for it. It’s a much more value-add and sales-driven role and the conversation of just price adjustments is not appropriate. They should upsell seats and service levels.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

MARCH 14, 2022

Evaluate and potentially implement improvements to the escalation processes for customer support issues. Collaborate closely with new business sales leadership and their teams to ensure new clients are properly transitioned to the AM/CS teams. Coach and develop team members with a hands-on approach.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

NobelBiz

MARCH 23, 2022

Instead, meet with the sales and implementation teams to see how they will be able to deliver and track the project and how much it will cost you. Expenses Related to your Operations : Determine the cost of your physical and digital points of sale. These figures will then help analyze your costs. Are you looking for a specific service?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Netomi

FEBRUARY 28, 2022

We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64