Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Integrate Tools.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Integrate Tools.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

MARCH 31, 2020

Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 60

Contact Center contact center solutions Cloud contact Self service 60

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 48

Contact Center contact center solutions Cloud contact Self service 48

Cisco - Contact Center

FEBRUARY 18, 2020

please read our datasheets: Unified Contact Center Express and Unified Contact Center Enterprise. To learn more about Cisco Contact Center solutions, visit our website. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. For more information on Release 12.5,

Contact Center 120

Contact Center Enterprise Self service contact center solutions 120

NobelBiz

JANUARY 16, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Enghouse Interactive

JULY 19, 2019

Webinar Recorded: Thursday, July 11 th 2019. We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and Art Schoeller (Forrester Research) shared with you. This negatively impacts the cost analysis for on premise solutions in favor of Cloud.

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40

Edify

DECEMBER 13, 2021

Great questions arise whenever we host webinars, attend trade shows, give demos, and even when we onboard new customers. Welcome (back) to our Ask a CTO series, where I get to sit down for Q&A with our in-house expert on all things tech, Edify co-founder and CTO Bracken Fields.

Contact Center 71

Contact Center Contact center software contact center solutions Cloud contact 71

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Call Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

NICE inContact

AUGUST 20, 2019

Why go “cloud” or stay with an on-premises system? Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? By considering these factors, a contact center leader can build a smart, well informed plan that will minimize disruption while also saving time and money.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

Why go “cloud” or stay with an on-premises system? Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? By considering these factors, a contact center leader can build a smart, well informed plan that will minimize disruption while also saving time and money.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NobelBiz

JANUARY 10, 2022

Everyone understands that the outbound Contact Rate has a direct and significant influence on the most critical outbound measure of all: the Conversion Rate. If your contact center is running outbound campaigns, you may learn Technology Tips, Tricks, and Solutions for a Dramatic Increase in Outbound Contact Rate.

CRM 52

CRM Contact Center Contact center software contact center solutions 52

NobelBiz

JANUARY 3, 2022

Numerous contact center leaders and experts have heard of the omnichannel approach. However, few have a solid grasp on how to monetize the omnichannel business model in the context of a contact center. This webinar is intended for contact center executives investigating omnichannel technologies.

Contact Center 52

Contact Center Call Center Consulting Consulting 52

Enghouse Interactive

JULY 5, 2019

Webinar Date: Thursday, July 11 th 2019 @ 11:30 am (Eastern). When considering moving your contact center to the cloud, there are many questions that come into mind.

Virtual Agent 40

Virtual Agent Contact Center Cloud contact Management 40

Serenova

APRIL 22, 2019

That’s why, earlier this year, leading industry analyst Sheila McGee-Smith spoke to companies from diverse industries about why they chose to migrate to the cloud. She shared her insights in this report and webinar. To meet its goals, City migrated to Serenova’s CxEngage cloud contact center solution in 2018.

Contact Center 40

Contact Center Cloud contact Enterprise contact center solutions 40

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Serenova

JULY 16, 2019

In her webinar, “Migrating to a Cloud Contact Center: Tales from the Far Side,” Sheila McGee-Smith, a leading contact center and customer experience analyst and strategic consultant, issued this warning: “The combination of digital channels is heralding a new era in customer care.

Contact Center 40

Contact Center Customer Experience Surveys contact center solutions 40

NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

8x8

DECEMBER 4, 2017

Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

CSM Magazine

APRIL 13, 2023

The commissioned study conducted by Forrester Consulting on behalf of SuccessKPI indicates the move to the cloud has been a frustrating journey for many due to the complexity and a lack of resources. An exclusive webinar featuring Forrester Senior Analyst Vasupradha Srinivasan will be held on May 11, 2023 at 11 a.m.

Cloud contact 52

Cloud contact Contact Center Consulting Consulting 52

8x8

JANUARY 3, 2018

Learn how the fundamental building blocks of customer experience strategy are being used today as well as which technology enablers provide the insight and oversight needed to adjust and administer the modern customer engagement team by signing up for my webinar, The 3 Must-Haves on the Path to a Better Customer Journey.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

8x8

JANUARY 3, 2018

Learn how the fundamental building blocks of customer experience strategy are being used today as well as which technology enablers provide the insight and oversight needed to adjust and administer the modern customer engagement team by signing up for my webinar, The 3 Must-Haves on the Path to a Better Customer Journey.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

8x8

JANUARY 3, 2018

Learn how the fundamental building blocks of customer experience strategy are being used today as well as which technology enablers provide the insight and oversight needed to adjust and administer the modern customer engagement team by signing up for my webinar, The 3 Must-Haves on the Path to a Better Customer Journey.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

Talkdesk

JANUARY 12, 2018

For many of the older contact center providers, their legacy infrastructure has proven too expensive to maintain, with huge investments to upgrade, and too slow to adapt to evolving technology and customer needs. 4: Executives who run all of their contact centers across the globe in one logical system.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

Talkdesk

JANUARY 12, 2018

For many of the older contact center providers, their legacy infrastructure has proven too expensive to maintain, with huge investments to upgrade, and too slow to adapt to evolving technology and customer needs. 4: Executives who run all of their contact centers across the globe in one logical system.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

Enghouse Interactive

JANUARY 13, 2021

Successful companies more likely to use cloud services and are more successful when they do. Using cloud contact center platforms drives more revenue (54.1% Video enablement: either use internally to manage remote agents, or externally for communications with customers. say video is vital for managing remote employees.

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

NobelBiz

FEBRUARY 14, 2022

The Call Center Stress syndrome has been identified through numerous studies aiming at finding the cause of high absenteeism in the Call Center industry. Learn more from our webinar on mental health in Call Centers by asking Dr. James Diefendoff Ph.D. his opinion on the Call Center Stress Syndrome.

Metrics 52

Metrics Management Average Handle Time Contact Center 52

NobelBiz

MARCH 14, 2023

You can overcome these challenges by investing in : Technology solutions that guarantee regular updates, accurate data analysis, and compliance adherence, such our own Omnichannel Contact Center Solution Omni+. With our solution in place, you will not have to fret about compliance or laws, because we do.

Contact Center 52

Contact Center Scripts Call Center Government 52

Noble Systems

APRIL 14, 2021

Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Reduce upfront and operational costs.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

Serenova

MARCH 12, 2019

When asked about the difference in the contact center operation since the implementation of the Serenova software-as-a-service (SaaS) contact center solution, GFood’s IS Manager says, “Life is good,” especially compared to the vendor finger-pointing of the past. appeared first on Serenova.

Cloud contact 66

Cloud contact contact center solutions Contact Center SaaS 66

NobelBiz

MAY 25, 2023

If you want to learn more about the ins and outs of implementing technology, we encourage you to watch one of our latest webinars called: The Key Steps of Implementing New Contact Center Technology. Watch the free on-demand recording here.

call center software 98

call center software Call Center APIs Contact Center 98

Cisco - Contact Center

FEBRUARY 19, 2020

To learn more about Cisco Contact Center solutions, visit our website. Join our Live Webinar: Introducing Webex Contact Center Enterprise. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Learn More.

Contact Center 92

Contact Center contact center solutions Enterprise Engineering 92

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers.

Customer Experience 127

Customer Experience Contact Center APIs contact center solutions 127