Cloud contact Contact center software Management Webinar 
NICE inContact
AUGUST 1, 2019
Where do you start and how do you manage the process? Join the webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center , for guidance on managing the entire contact center software evaluation cycle, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner.
Aspect
SEPTEMBER 28, 2017
Most industry leaders agree that their software will eventually reside in the cloud, but what’s the state of the cloud contact center right now? Even more interesting is the fact that the contact center application most likely to transition to the cloud in 2018 is … Workforce Management.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Liveops
MARCH 11, 2021
Many enterprises managed to work through the logistics of having a remote team, and as they adapt to a more remote environment moving forward, unique challenges persist. Watch the full webinar here. . Now the hard part is managing the engagement and productivity of those team members. Give your agents time to adapt.
Liveops
MARCH 15, 2021
Many enterprises managed to work through the logistics of having a remote team, and as they adapt to a more remote environment moving forward, unique challenges persist. Watch the full webinar here. . Now the hard part is managing the engagement and productivity of those team members. Give your agents time to adapt.
NobelBiz
FEBRUARY 27, 2024
Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Together, these tools provide a comprehensive overview of call center operations, empowering managers to optimize performance continuously. Hold queues and smart call routing play a pivotal role.
NobelBiz
NOVEMBER 13, 2023
According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. 60% of consumers have switched brands due to a negative contact center experience. CLV = 50 $x 12 months x 3 years = 1800$.
NobelBiz
JANUARY 16, 2024
Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?
Expert insights. Personalized for you.
55 
Let's personalize your content