Chief Customer Officer Examples Exercises Personalization 
Beyond Philosophy
OCTOBER 21, 2021
We know from industry research and personal experience that despite all the attention on it, Customer Experience is either stagnating or not getting the results CEO’s desire. As an example, the organization should also have: Empowered staff who can own customers’ issues. Few companies have a Chief Customer Officer.
ChurnZero
NOVEMBER 13, 2020
When it comes to product adoption, as our Chief Customer Officer likes to analogize, showing up to the gym isn’t enough; you have to run on the treadmill to see results. To continue with this analogy, let’s say you hired a personal trainer when you joined the gym. Again, the same principle applies to your customers.
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ClientSuccess
FEBRUARY 26, 2019
I’ve been walking our clients through this exercise lately and it’s been quite eye opening for them to say the least. I absolutely LOVE Jeanne Bliss and Chief Customer Officer 2.0. I often quote her book in class when referring to storytelling and it’s VITAL importance in Customer Success.
ClearAction
MAY 29, 2016
Over the past decade or two, the Internet and numerous technologies have been a blessing to companies and customers alike in making it easier and faster to get tailored information and assistance. For example, airlines used to send generic lists of deals, which now zero-in on the customer’s home city and preferences.
Amity
JANUARY 30, 2014
The fast pace of new Social Media applications paired with the dominance of mobile devices is providing an increasingly accessible medium for customers to exercise their individual voice and personality; including tailoring how they choose to communicate with vendors in the ‘here’ and ‘now’ in a way that best suits their needs and lifestyle.
ChurnZero
MAY 20, 2021
The revenue allocation for Customer Success can be wide-ranging, which makes it difficult to find an average baseline. For example, a complex product or a land-and-expand model that requires heavy adoption will need more Customer Success resources.
ChurnZero
JULY 9, 2020
At ChurnZero, we created our Admin Academy – a series of live, recurring webinars – to give customers the knowledge and skills they need to configure ChurnZero. After each instruction-based webinar, customers have a 1:1 consultation with their Customer Success Manager.
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