ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

JivoChat

MARCH 14, 2023

By managing this cycle effectively, businesses are able to minimize costs, optimize efficiency, and maximize customer satisfaction. SCM also includes activities such as tracking inventory levels, implementing transportation strategies, and performing quality assurance inspections. Q: What customer support tools are available to SMBs?

Management 75

Management Transportation Chatbots Sales 75

The Northridge Group

JULY 20, 2023

In-office work means they can ensure that each employee is being productive, staying on task, and efficiently delivering customer support. Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights! But is this really producing more productivity?

Contact Center 121

Contact Center Abandon rate contact center associations Metrics 121

Fonolo

APRIL 17, 2019

This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. The long, confusing process of rebooking cancelled flights are not flying with Air Canada customers. lana (@Lana1995X) March 22, 2019.

Airlines 78

Airlines Transportation Contact Center Self service 78

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

CSM Magazine

OCTOBER 12, 2022

From chatbots to augmented reality, businesses are using technology to create a more seamless and enjoyable customer experience. Here are 25 ways that technology is revolutionizing the customer experience. One technology that is starting to gain traction in the customer experience space is Augmented Reality.

Technology 52

Technology Customer Experience Journey mapping Chatbots 52

Nicereply

FEBRUARY 29, 2024

Here are 11 tactics to enhance how you interact with your customers and eventually create an impressive customer experience workflow that will transcend into business. 11 Proven Tactics to Improve Customer Experience for Your Brand 1. This is because your customers interact with every part of your business.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

C3Centricity

SEPTEMBER 24, 2017

Amazon did not kill other retailers, bad customer service did. How many manufacturers will survive as the market for personalised road transport collapses? Social Media has become the new customer services department because replies are almost instantaneous. Make sure that’s what you offer! They were: 1.

Technology 48

Technology Transportation Entertainment Customer centricity 48

REVE Chat Blog

DECEMBER 5, 2019

Some of the successful chatbot examples and case studies implemented by big brands show that customers are willing to interact with bots if done correctly. Hence following a right bot strategy and tailoring your chatbot to meet your use case plays an important role in overall customer experience.

Chatbots 70

Chatbots Real estate Healthcare Banking 70

JivoChat

JULY 29, 2021

People expect helpful, responsive customer service online. And 40% of consumers don’t care whether it’s a chatbot or a person providing customer service. So why not delegate some of your customer service tasks to chatbots and free up valuable time for your live agents? What is an AI Chatbot?

Chatbots 52

Chatbots Sales APIs Enterprise 52

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JivoChat

JULY 28, 2021

You may already know that live chat can improve customer service, but did you know that adding live chat to your website can increase conversions by 12% ? Omnichannel customer communication. AI chatbots. Customers expect excellent customer service across all channels, not just on your website.

Sales 52

Sales APIs Chatbots Enterprise 52

bold360 Blog

MARCH 18, 2020

This may not be a case where self-service can completely solve the problem, but it can certainly help by letting customers know what to expect as they start the process of reaching out to customer service and by helping keep other calls off agents’ plates as they work to resolve these more pressing and time-sensitive issues.

Self service 59

Self service Chatbots Healthcare Transportation 59

JustCall

APRIL 12, 2023

In today’s digital era, customers know their worth. Besides better products and services, they also demand improved customer service from businesses. To meet customer expectations, brands also have come up with better customer service solutions.

virtual call center 52

virtual call center call center solutions Call Center call center software 52