CCNG
OCTOBER 25, 2023
In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. For the full one hour Town Hall recording, visit the CCNG website, Programs, Town Hall Spotlights once released for non-members. Below are key points from this discussion.
CCNG
JUNE 7, 2023
CCNG members and veteran contact center leaders Fred Stacey and Adam Boelke recently discussed with fellow members the potential impact, current challenges, misconceptions and future of ChatGPT in contact centers. ChatGPT has captured the attention of everyone by smashing record adoption rates globally.
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CCNG
NOVEMBER 22, 2023
Host a communication game where everyone tells a story and the last person tells the story out loud to the group. Employee surveys are a great way to get employee feedback and implement changes where possible. This creates laughter and fun amongst the group. In some cases, employee's schedules can be a pain point.
CCNG
OCTOBER 11, 2023
Give a crap It used to be that employees were advised to leave their personal lives at home, but if you want a team that's dedicated to making a difference, then they need to know that someone cares about them beyond their performance. Start by sharing more personal aspects of your life and being vulnerable.
CCNG
AUGUST 16, 2023
Is there an option to provide feedback after several months of use? Surveying shouldn’t be a feel-good exercise in your company – it needs to be taken seriously by every person to truly make the voice of the customer alive in your organization. There are pitfalls to this strategy. Has the product arrived yet?
CCNG
JUNE 14, 2023
Actively listening to customer feedback and observing their behavior can provide valuable insights into their emotional needs and help you tailor your products, services, and communication strategies accordingly. Personalizing Customer Interactions One-size-fits-all approaches seldom create strong emotional connections.
CCNG
DECEMBER 20, 2023
This technology can monitor customer feedback and identify potential problems. AI has been instrumental in offering personalized customer experiences, learning from interactions, and evolving to provide better service over time. They can be used to answer customer questions, provide support, and even sell products.
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