CCNG

NOVEMBER 22, 2023

Engaged employees increase productivity by 14%, increase customer ratings by 10%, increase sales by 18%, increase profitability by 23%, and increase organizational participation by 13%. Effective Rock-Solid Employee Engagement must be a part of the fabric of the organization.

Employee engagement 195

Employee engagement CCNG Best practices Surveys 195

CCNG

OCTOBER 25, 2023

In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. For the full one hour Town Hall recording, visit the CCNG website, Programs, Town Hall Spotlights once released for non-members.

CCNG 195

CCNG Technology Employee engagement Government 195

CCNG

OCTOBER 11, 2023

Give a crap It used to be that employees were advised to leave their personal lives at home, but if you want a team that's dedicated to making a difference, then they need to know that someone cares about them beyond their performance. Start by sharing more personal aspects of your life and being vulnerable.

CCNG 195

CCNG Customer Experience B2C Finance 195

CCNG

APRIL 20, 2022

This King of Rock' n Roll quote may be the purest basis for considering any personal or business challenge. Performance-based pay programs, to be effective, must align employee achievement to performance goals and apply impartially to others in the same role.? We win where truth and trust gleam brightly — let it rise and shine.

Customer Experience 195

Customer Experience CCNG Analytics Gamification 195

CCNG

MAY 27, 2021

They have experience across many centers and industries and can either present quick solutions or listen to your ideas and provide feedback on what you might expect. culture, motivation, incentives, and employee engagement. Eric Berg is a CCNG Academy member with a consultant focus on Contact Center Technology and Work at Home.

Consulting 195

Consulting Consulting Contact Center Gamification 195