Eptica

SEPTEMBER 4, 2019

Granular insights such as this can inspire improvements to help boost retention and revenues. For a detailed overview of the business benefits being delivered read our case study here.

Finance 62

Finance Customer Experience Best practices Customer effort 62

Eptica

JULY 5, 2017

By using Eptica for email management and supporting staff handling telephone calls Carole Nash is seeing major benefits in efficiency, greater customer satisfaction, compliance, lower training time, higher staff retention and the ability to deliver personalized digital service. Share this page on: Tweet.

Best practices 50

Best practices Personalization Customer Experience Management 50

ClientSuccess

APRIL 20, 2017

Product wants to speak with a customer about a feature, Marketing wants to do a case study, and so on. For instance, if they participate in a case study they need to see that they helped that come to life. Customers should never know all of the challenges of the company, but should know how they impact change.

SaaS 40

SaaS B2B Engineering Best practices 40

AWS Machine Learning

NOVEMBER 22, 2023

By reading this post, you will learn about the Cost Optimization pillar in the Well-Architected Framework with the IDP case study. Tagging helps you categorize resources by purpose, team, environment, or other criteria relevant to your business.

Finance 84

Finance Best practices APIs Accountability 84

Playvox

JUNE 15, 2022

Every single support leader has either just finished a significant tagging overhaul or is slowly coming to realize that they need to do one. Tags can be the bane of many support teams’ existences — especially if they do the process manually. You can help them prioritize how they spend their time with insightful tags about bugs.

Engineering 52

Engineering Education Accountability Marketing 52

SmartKarrot

FEBRUARY 26, 2021

It is a way in which companies identify their major competitors, look into their product, sales, marketing, and customer retention strategies. Do they have any compelling case studies, press releases, buying guides, or featured notes? You can learn from tags, buttons, keywords, and more. Check technology and tools.

SaaS 10

SaaS Marketing B2B Sales 10

Babelforce

JANUARY 28, 2021

Most enterprise contact centers have some ability to add tags to customer profiles. Some really good ones have the ability to alter the services customers receive based on those tags. One case study showed major increases in agent skills and agent retention. Typically, No-Code automation plays an important role.

Contact Center 52

Contact Center CRM Upselling Sales 52