ChurnZero

JANUARY 26, 2022

The ChurnZero integration with HubSpot allows users to understand the intricacies of how customers use your product and more accurately assess whether or not they are likely to renew, all while offering them the most personalized customer experience possible with relevant touchpoints.

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Fonolo

JANUARY 14, 2020

And their mix of fun, quirky illustrations with a great UX, detailed information, and relevant case-studies make it one of our go-to resources. Top Pick: Creating a winning customer-centric marketing strategy. Jeanne has been helping companies create deeper relationships with their customers for over 35 years.

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ProProfs Blog

JUNE 30, 2020

Develop personal brand. Navigate when office politics is on the rise. It’s nice to know that average IQ doesn’t limit a person to average performance. Chief Customer Officer 2.0. Books on Customer Service Culture. View critics at workplace. Be at the forefront to lead their teams.

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ChurnZero

JULY 9, 2020

At ChurnZero, we created our Admin Academy – a series of live, recurring webinars – to give customers the knowledge and skills they need to configure ChurnZero. After each instruction-based webinar, customers have a 1:1 consultation with their Customer Success Manager. Celebrate (and Capitalize) on Success With Case Studies.

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SaaS Marketing Upselling Chief Customer Officer 64

CX Journey

JUNE 14, 2017

Build your personal brand Whether you're just entering this field or looking to advance your career, having a personal brand that speaks to your passion and expertise in customer experience will take you far. There are a lot of different ways you can build your personal brand. and spoken at industry events.

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ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Ashvin Vaidyanathan , Chief Customer Officer , Gainsight . CS brings focus to their purpose. .

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Kayako

DECEMBER 3, 2015

And you know just how powerful delightful customer service experiences can be to drive positive word-of-mouth. Maybe you could send over some case studies – like these ! – that show just how investing in customer service can impact the bottom line. Uncover your ‘buyer’s’ aspirations.

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Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. We hope these books help you enhance your organization’s customer experience.

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ChurnZero

MAY 1, 2020

The key is to work backwards from your audience’s main objectives to match your business case. For instance, let’s say you were selling Customer Success software to your C-Suite. You may focus on how software automation increases the team’s bandwidth to provide targeted one-to-one customer outreach. Don’t omit objections.

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Chief Customer Officer Construction Accountability Customer retention 53

Amity

NOVEMBER 25, 2014

Strong implementation and good customer service arm. The individual(s) who work with the customer to ensure they are using the product to achieve their goals – this is beyond the person responsible for ticket resolution. This alone should substantiate the need for a customer success role within the organization.

SaaS 48

SaaS Chief Customer Officer Upselling Accountability 48

Amity

JUNE 28, 2017

Your playbooks : a) Define means to increase usage of product, b) Deliver tailored product training, or c) Develop personal relations with executives or working-level customer contacts. Decision : FOCUS ON CHS DRIVERS: What can we do to increase their CHS? Additional Thoughts and Suggestions.

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SmartKarrot

APRIL 20, 2020

It is especially useful for customer success managers who act as a part of their customers’ team, looking to build and maintain trust. Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine. The Startup’s Guide to Customer Success. by Jeanne Bliss. by Jennifer Chiang.

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Chief Customer Officer Customer centricity SaaS Engineering 10

Kayako

JANUARY 25, 2019

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. As customers, we want our lives to be improved. and making business personal.

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Branch Mesenger

MAY 29, 2018

Jeanne Bliss is a best-selling author and an expert on customer-centric leadership. She pioneered the Chief Customer Officer role and has deeply applied her experience in writing and research from time spent working at companies including Allstate, Coldwell Banker, and Microsoft. It's really about personalizing.

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