Case Study Chief Customer Officer Customer advocacy Personalization 
ChurnZero
DECEMBER 20, 2019
By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Ashvin Vaidyanathan , Chief Customer Officer , Gainsight . CS brings focus to their purpose. .
Amity
JUNE 28, 2017
Your playbooks : a) Define means to increase usage of product, b) Deliver tailored product training, or c) Develop personal relations with executives or working-level customer contacts. Decision : FOCUS ON CHS DRIVERS: What can we do to increase their CHS? Additional Thoughts and Suggestions.
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