Peter Lavers

JULY 7, 2015

“Customer Centricity is the eco-system and operating model that enables an organisation to design and deliver a unique and distinctive customer experience”. The masterclass was brilliantly delivered by Doug Leather and included practical case studies & examples of best practice and animated discussions.

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Customer centricity Chief Customer Officer Banking Automotive 150

ShepHyken

MAY 8, 2018

Because customers first interact and communicate with a company’s employees, businesses must first have happy employees. which includes 32 case studies, is split into five parts: Be the Person I Raised You to Be. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer.

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Enghouse Interactive

JULY 15, 2020

Five-time Chief Customer Officer Jeanne Bliss is an industry expert in customer-centric leadership and a noted author and speaker. Here in the first of two guest posts she shares inspirational case studies from her latest book Would You Do That To Your Mother?

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Chief Customer Officer Customer centricity Education Consulting 40

Answer Dash

SEPTEMBER 14, 2019

As I shared in the many case studies in my latest book, Would You Do That To Your Mother? there are tons of companies that reinvent their operations to meet customer goals. Additionally, company employees feel more trustworthy to us in person. Good CX prevails and has a significant business impact.

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Fonolo

JANUARY 14, 2020

And their mix of fun, quirky illustrations with a great UX, detailed information, and relevant case-studies make it one of our go-to resources. Top Pick: Creating a winning customer-centric marketing strategy. Jeanne has been helping companies create deeper relationships with their customers for over 35 years.

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Fonolo

JANUARY 22, 2020

This year, we’ve published our full selection of customer service conferences and contact center summits in North America. We’re personally attending the five below, and possibly more, so please let us know if you’re coming, too! Chief Customer Officers USA, Atlanta. Chief Customer Officers , USA.

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ProProfs Blog

JUNE 30, 2020

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies.

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