Spearline
NOVEMBER 9, 2021
With customer-specific information presented automatically to the agent, a powerful personalised customer experience occurs. When a customer calls from a new originating number, the caller ID can be captured post-call and added to their CRM to enable greater personalisation in the future. Your solution?
Spearline
JANUARY 25, 2022
Replicate your customers’ experience when they call your organization The self-serve, cloud-based Spearline platform proactively monitors critical business telecommunication services and gives you the peace of mind that your numbers are performing as they should be. Make it easy for your customers to give feedback.
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Spearline
MARCH 1, 2022
The quality of the call experience strongly influences your customers’ perception of your organization, and your brand. A high-quality customer experience is critical because good conversations drive business growth. Nobody likes a bad phone call. New to Spearline?
Spearline
NOVEMBER 17, 2022
Dual-tone multi-frequency tones, or DTMF, is a nearly 60-year telecommunications mainstay recognized worldwide. Problems of transmission or distortion have cost implications and are damaging to customer experience (CX) and brand loyalty. What is DTMF? So, let’s see how toll-free and local number testing can remedy the problem.
Spearline
DECEMBER 23, 2021
.” Bandwidth , a leading US carrier who offers communication APIs that allow companies to embed voice calling and messaging capability into their applications, says that “PDD occurs because each carrier can take a few seconds to acknowledge their ability to complete the call.” How does Spearline measure post dial delay?
Spearline
OCTOBER 5, 2021
In-country number testing replicates your customers’ experience when dialing toll and toll-free (also known as freephone) numbers and flags problems immediately. A high-quality customer experience is critical because good conversations drive business growth. It’s the ability to go in and create those calls.
Spearline
NOVEMBER 24, 2021
In the gaming industry, latency isn’t just annoying, it affects the user’s experience and the perceived quality of the game. In telecommunications, latency is the time between when you speak, to when the other person hears your voice. Spearline’s latency test allows you to: Replicate your customers’ call flow.
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