Call flow Customer Experience Interactive Voice Response Telecommunications 
Spearline
MARCH 1, 2022
The quality of the call experience strongly influences your customers’ perception of your organization, and your brand. A high-quality customer experience is critical because good conversations drive business growth. Managing a global voice and data network with multiple service providers is not easy.
Spearline
NOVEMBER 17, 2022
Dual-tone multi-frequency tones, or DTMF, is a nearly 60-year telecommunications mainstay recognized worldwide. Often referred to by its 1963 Bell System commercial name, ‘touch tone’, you interact with DTMF every time you’ press 1 for Sales’ on a telephone keypad. What is DTMF? What can go wrong with DTMF?
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NobelBiz
FEBRUARY 27, 2024
Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.
Spearline
OCTOBER 5, 2021
In-country number testing replicates your customers’ experience when dialing toll and toll-free (also known as freephone) numbers and flags problems immediately. A high-quality customer experience is critical because good conversations drive business growth. It’s the ability to go in and create those calls.
Spearline
OCTOBER 7, 2022
Spearline’s Voice Assure Interstate is an automated, always-on testing tool that accomplishes that task by originating calls from any state and monitoring key call quality components, such as connectivity, voice quality, DTMF transmission, and CLI information. Test your IVR. Visualize issues. The final word.
Spearline
DECEMBER 23, 2021
.” Bandwidth , a leading US carrier who offers communication APIs that allow companies to embed voice calling and messaging capability into their applications, says that “PDD occurs because each carrier can take a few seconds to acknowledge their ability to complete the call.”
Spearline
JUNE 18, 2019
A high-quality customer experience is critical because good conversations drive business growth. Your contact numbers support sales orders and customer management and when they are "down" your business is not generating revenue and may be losing customers.
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