Spearline

JANUARY 25, 2022

Replicate your customers’ experience when they call your organization The self-serve, cloud-based Spearline platform proactively monitors critical business telecommunication services and gives you the peace of mind that your numbers are performing as they should be. Make it easy for your customers to give feedback.

Contact Center 132

Contact Center Telecommunications Call flow Benchmark 132

Spearline

NOVEMBER 24, 2021

In the gaming industry, latency isn’t just annoying, it affects the user’s experience and the perceived quality of the game. In telecommunications, latency is the time between when you speak, to when the other person hears your voice. Spearline’s latency test allows you to: Replicate your customers’ call flow.

voip 98

voip Telecommunications Transportation Call flow 98

Spearline

OCTOBER 5, 2021

In-country number testing replicates your customers’ experience when dialing toll and toll-free (also known as freephone) numbers and flags problems immediately. A high-quality customer experience is critical because good conversations drive business growth. It’s the ability to go in and create those calls.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Spearline

JUNE 18, 2019

A high-quality customer experience is critical because good conversations drive business growth. Your contact numbers support sales orders and customer management and when they are "down" your business is not generating revenue and may be losing customers. 1 Financial Training Services.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40

Spearline

JUNE 18, 2019

A high-quality customer experience is critical because good conversations drive business growth. Your contact numbers support sales orders and customer management and when they are "down" your business is not generating revenue and may be losing customers. 1 Financial Training Services.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40

Spearline

MAY 21, 2019

Our latency tests replicate your customers' call flow allowing you to quantify the amount of latency your customers experience. The Spearline latency test allows you to proactively measure and benchmark any delay, and, with repeated testing, spot where there are variations over time.

voip 49

voip Telecommunications Transportation Call flow 49