Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. Assistance can be provided via a call center/contact center, live chat, email support, social media, or a self-service option.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

Hodusoft

APRIL 23, 2019

It was a great leap forward when call centers migrated from PSTN to VoIP. The next big leap can be said to be video chat for call centers as a way to delivering a better user experience. If contact centers have not yet made the transition to incorporating video chat in their operations, it is time they did.

Contact center software 40

Contact center software Contact Center Call Center voip 40

Hodusoft

JANUARY 24, 2024

Personalization in Inbound Banking Calls Banks have an opportunity to demonstrate their dedication to customer-centricity when inbound calls come in. By utilizing technology, banks can use advanced inbound call center software to evaluate client information instantly and provide tailored support.

Banking 52

Banking Personalization Technology call center software 52

Dialer 360

MAY 3, 2023

Sales targets are the lifeblood of any call center, as they serve as a benchmark for measuring the performance and success of the company. However, achieving sales targets in a call center can be challenging, as agents have to overcome various obstacles such as rejection, competition, and customer objections.

Call Center 26

Call Center Sales Abandon rate Scripts 26

SharpenCX

AUGUST 7, 2023

But each call center agent can only handle one call at a time. Here’s why having the feature in your cloud call center is an absolute must going forward. You can even add decision-making logic and integrate CRM data all in one interface. When you need help, you want it now — not in a couple minutes or hours.

Chatbots 67

Chatbots industry standards Call Center Scripts 67

SharpenCX

JANUARY 28, 2020

And without a high-performing call center, it’s difficult to deliver the standout service customers have come to expect. Your call center agents. When you deploy a call center with the right tools, your customer service agents are your greatest resource. And now, as many as 86% of U.S.

Call Center 69

Call Center call center software Abandon rate Contact Center 69

Hodusoft

JULY 3, 2023

Average Handle Time: A Comprehensive Guide In the call center industry, time is a lot more valuable than money. When customers call your call center (or contact center), they need their issues and queries to be resolved as fast as possible. What’s the “standard” AHT for a call center?

Average Handle Time 52

Average Handle Time Abandon rate Call Center Interactive Voice Response 52

JustCall

MARCH 22, 2022

Sales Contact Center or Sales Call Center. If your sales team is advancing in terms of their skills and capabilities, use a sales contact center that matches up to it. Sales contact center software can be operated over the internet and can be accessed with mobile devices, laptops, and desktops.

Coaching 52

Coaching Sales Scripts Construction 52

Upstream Works

SEPTEMBER 5, 2019

Many of the customers eying up solutions today are voice-only call centers who understand they need to digitally transform – but it can be difficult to know how to do that without an understanding of what it really means. Contact us for a personalized demo and see how we can help you meet your customer experience management goals.

Contact Center 60

Contact Center Technology Contact center software Self service 60

Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. One such tool is omnichannel contact center software. Let’s get a more detailed view of how omnichannel contact center software helps in improving the ROI of BPOs.

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

JustCall

MARCH 21, 2022

What CRM are you using, are you using any Sales Intelligence or Sales Calling platforms? Product (s) Demo. Sales reps act as the first point of contact between the company and the customers. Product demos are vital for them to know the product through and through. CRM allows seamless management of important deals.

Sales 52

Sales Coaching Scripts CRM 52

Hodusoft

JULY 23, 2018

All call activity is captured directly into the CRM while further offering real-time metrics and KPIs for improved sales practices. I ncre mental Profits and Productivity Rather than calling at random times and hoping to get an answer, agents may trust the dialer to assist them with a more strategic approach.

Abandon rate 45

Abandon rate Contact center software Call Logging Contact Center 45

Hodusoft

SEPTEMBER 6, 2023

What’s the Role of Lead Generation in an Outbound Call Center? Outbound call centers come in many shapes and sizes. It’s not uncommon to find different types of outbound call centers performing different activities. In the outbound call center context, there are five types of leads: 1.

Call Center 96

Call Center call center software Scripts Best practices 96

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. Customers called a number and were routed to a customer service representative.

Contact center software 52

Contact center software Contact Center CRM contact center solutions 52

JustCall

APRIL 5, 2022

Meanwhile, you can always listen to call recordings and keep an eye on other call center metrics and KPIs on the analytics dashboard. Recommended Read: Call Monitoring and Analytics: How to Turn Agents into Seasoned Experts. CRM and Business Tool Integrations. Book a free demo with our team today!

voip 52

voip Interactive Voice Response Healthcare Transportation 52

Hodusoft

JULY 26, 2023

Ameyo Alternative: A Comparison of the Best Contact Center Software If you type “ best contact center software for small businesses ” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Transportation 52

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

NobelBiz

MAY 25, 2023

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Let’s dive a little deeper.

call center software 98

call center software Call Center APIs Contact Center 98

SharpenCX

AUGUST 21, 2023

Strategic goals aren’t simply call center metrics. SMART, Strategic Goals for Call Centers Make a good first impression on customers. Then, make it SMART by setting smaller goals and adding in KPIs and parameters: “Increase first call resolution by X% within Y [days, months, years].” Friendly agents? The result?

Call Center 67

Call Center First call resolution Contact Center Contact center software 67

Hodusoft

JUNE 14, 2023

This blog post discusses some useful tips for businesses to build rapport with prospects and customers over the phone as well as how the right contact center software can help customer service agents. Read on the blog till the end to know how you can choose the right contact center software to build a strong rapport.

Contact center software 52

Contact center software Contact Center CRM call center software 52

Balto

DECEMBER 5, 2022

However, call centers can find cost savings, efficiencies, and more when using modern software solutions. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software. What is Healthcare Call Center Software?

call center software 52

call center software Healthcare Call Center Contact center software 52

Hodusoft

MARCH 22, 2024

HoduCC-Call and Contact Center Software Since its inception in 2015, HoduSoft has been at the forefront of innovation, delivering world-class communication products that redefine industry standards. Ask for a Free demo! And amidst it all, HoduSoft aims to shine bright as an exhibitor.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

NobelBiz

OCTOBER 2, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz Key Features of an Integrated Ticketing System When considering the implementation of an integrated ticketing system, contact center managers should prioritize scalability to accommodate growing operations. Experience the future of contact center efficiency.

Contact Center 105

Contact Center Contact center software Multi-channel support Chatbots 105

Hodusoft

SEPTEMBER 14, 2023

HoduCC's Predictive Dialer Earns Prestigious Gartner Badges In today’s highly competitive contact center software solutions industry, standing out from others can be very challenging. HoduCC’s predictive dialer has gained the 7th position in the highly regarded Category Leaders list published by SoftwareAdvice.

Contact center software 52

Contact center software Interactive Voice Response Contact Center Benchmark 52

Hodusoft

MARCH 21, 2024

Starting from customer support and call center operations to marketing, sales, data entry, administration, finance, and IT outsourcing, businesses can rely on this industry for a diverse array of services. Schedule a Demo The post Don’t Let Challenges Sink Your BPO! To overcome these challenges, they also need a helping hand.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

Hodusoft

AUGUST 16, 2019

Startups and enterprises with small teams may wonder why they should even consider call center software when they have mobile phones, skype, email and WhatsApp for communication. If you take a closer look you will find that contact center software can be transformational in boosting the growth of such enterprises.

call center software 40

call center software Call Center Contact center software Enterprise 40

Hodusoft

AUGUST 2, 2023

Modern contact centers can’t operate without a wide range of technology tools. So technology costs are among the major costs in contact centers. The technology costs can include contact center software , customer relationship management (CRM) systems, business phone systems , call routing software, and more.

Contact Center 52

Contact Center Metrics Contact center software Interactive Voice Response 52

Hodusoft

NOVEMBER 22, 2022

BPOs are investing in multichannel customer support software so that they can offer their customers a choice of communication channels as well as an omnichannel experience. An omnichannel call center software is the latest advancement in Unified Communication that helps BPO companies deliver seamless customer service.

Multichannel 52

Multichannel Customer Support Interactive Voice Response call center software 52

JustCall

MARCH 29, 2022

In this comprehensive guide, we will cover every aspect of sales automation and how a sales contact center can leverage automation to achieve more. In recent years, CRM and sales automation software has become more common in enterprises of all sizes as organizations seek to benefit from the advantages of sales automation.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

JustCall

APRIL 12, 2023

Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. Top 8 Alternatives to Gong Software – Choose the Best Call Center Software for Your Business JustCall MeetRecord Chorus.ai

Sales 52

Sales Coaching CRM Contact center software 52

ViiBE Blog

JULY 30, 2021

What is a contact center? Call Center , Customer experience , Remote operations. What is an inbound contact center? As the name itself suggests, an inbound contact center takes care of receiving all incoming contact inquiries from both individual and business customers. ViiBE Blog.

Contact Center 52

Contact Center Automotive Transportation Analytics 52

JustCall

JANUARY 31, 2023

Top 8 Alternatives to Dialpad – Choose the Best Call Center Software for Your Business JustCall OpenPhone Grasshopper Zoom Meetings RingCentral MVP Nextiva Google Voice Microsoft Teams 1. JustCall Overview JustCall is a VoIP business phone system and contact center software.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

DECEMBER 23, 2022

JustCall is a VoIP business phone system and contact center software with an in-built conversation intelligence platform. Call recording – Record and monitor agent calls to improve quality and performance. Automatic saving of customer details – Automatically log calls, texts, voicemails, etc.

voip 52

voip APIs CRM Enterprise 52

JustCall

MARCH 23, 2023

Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. 10 Call Center Platforms To Choose From When Looking To Implement IVR JustCall Aircall CloudTalk Kixie PowerCall Twilio Talkdesk GoTo Connect Zendesk LiveAgent Five9 1. When to Use JustCall? When to Use Aircall?

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

JustCall

MAY 4, 2022

Real-time transcription offers a much more complete picture by enabling you to see exactly what the agent said and did on every call, as well as any actions taken in response to the caller’s needs. Easy CRM integration. How are transcriptions used in a call center? You can even schedule your free demo.

Coaching 52

Coaching Sales CRM Contact Center 52

JustCall

FEBRUARY 13, 2023

Aircall is a cloud-based call center software that provides functionality like call routing, call monitoring , call queuing, call recording, insight cards, conversation intelligence , performance monitoring, and so on – features needed to enhance customer engagement. 5 Capterra– 4.4/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

JustCall

APRIL 5, 2023

JustCall Overview JustCall is a VoIP business phone system and contact center software. Automatic saving of customer details – Calls, texts, voicemails, etc. are automatically stored on the connected CRM, without the need for any manual intervention. 5 stars.

voip 52

voip Interactive Voice Response APIs Contact Center 52