article thumbnail

Virtual Education Expert Tamara Schroer Shares her Insight

Working Solutions

In her piece, “Investing in professional development for a virtual workforce,” Tamara believes workers need to be well-educated in the business, especially a client’s, to succeed. […]. The post Virtual Education Expert Tamara Schroer Shares her Insight appeared first on Working Solutions.

article thumbnail

Elevating Lead Funnel With Inbound and Outbound Calls

TeleDirect

For those unfamiliar with dedicated inbound and outbound call center solutions, many think they’re simply about taking customers’ calls when a company is closed or their staff is busy. We generate leads through outreach, education and engagement, getting customers interested in your brand.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

CLI LAUNCHES PROPRIETARY VIDEO INTERPRETING PLATFORM

Certified Languages International

Language access is a human right, and we’re dedicated to making sure that people who aren’t fluent in English can easily connect with professional interpreters to help them access everything from health care and education to banking and insurance,” says Kristin Quinlan, CLI CEO.

article thumbnail

The Advantages of Using Call Centers in the Philippines

Global Response

Again, the focus on customer service and call centers in the Philippines create a strong cultural emphasis on high-quality education and training, resulting in better quality compared to other offshoring destinations. Highly Educated Workforce. Cultural Compatibility with Western Countries.

article thumbnail

How Two Healthcare Leaders Improved Both Quality of Care and Bottom Line Growth with Patient Transfer Services

Revation Systems

It also jeopardized patient safety because transfer agents couldn’t bring participants together in one call. Fairview selected LinkLive Healthcare, a cloud-based call center solution, built specifically for the patient transfer process. Fairview is driven to heal, discover and educate for longer, healthier lives.

article thumbnail

Our HIPAA-Compliant Answering Service: Your Healthcare Ally

Call Experts

In this section, we’ll delve into how a medical answering service like Call Experts can ensure compliance with HIPAA regulations and its vital role in healthcare communication. Training and Education One of the foundational aspects of HIPAA compliance within an answering service is an ongoing commitment to training and education.

article thumbnail

How to Prepare for CMS Test Call Season

CSM Magazine

Because many questions are recycled from one year to another, it can be helpful to collect questions asked during past test call seasons to help your teams make a quick ID. This can help them facilitate communication intended to educate and answer prospective beneficiary questions, even if an interpreter is not needed.