Hodusoft
JANUARY 24, 2024
Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.
Myra Golden Media
APRIL 5, 2023
By providing clear guidance on what will happen next and what the caller needs to do, the person taking the call can help to reduce confusion and misunderstandings and ensure that the conversation stays on track. Signposting is about proactively managing the conversation rather than simply reacting to what the caller says.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Vistio
FEBRUARY 5, 2024
In a one-on-one role-play setup, agents usually get exposed to a limited number of situations that are based on the personal experiences of their peers. One-on-one role play exercises can sometimes be hindered by the inevitable familiarity between agents and the lack of genuine emotions involved.
aircall
AUGUST 4, 2021
Flexibility at work means employees feel empowered to take care of personal responsibilities while contributing to greater company goals. For example, you can start meetings by encouraging participants to share personal news or host games and team-building activities to foster mutual trust and respect.
Callminer
SEPTEMBER 23, 2020
But you have to know how to read them, what they mean and how to act on the results in order for the exercise to be worthwhile. ” – How to Succeed with Outbound Calling – Part 1 , Call Centre Helper; Twitter: @callcentrehelp. Therefore, to raise sales it is vital to use features of the best call center software.
Fonolo
JANUARY 31, 2023
TIP: Using interactive online training techniques with video conferencing can give agents opportunities to engage with their team mates on a more personal level. Prompt your agents to discuss why some of these customer types might react a certain way when placing a call to your contact center. Act it out.
NobelBiz
JANUARY 16, 2024
With customer experience taking center stage, campaigns play a vital role in fostering strong customer relationships. They serve as a direct line of communication, offering personalized interactions that can effectively address customer needs, resolve issues, and convert inquiries into tangible business outcomes.
Expert insights. Personalized for you.
52 
Let's personalize your content