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How the Right VoIP Phone System Reduces IT Involvement

aircall

Whenever there’s a system problem, you can put the days of placing a panicky call to your IT department behind you when you implement a VoIP phone system. A VoIP phone system is a newer technology that relies less heavily on IT personnel to keep it running than legacy phone systems. The Importance of a VoIP Infrastructure.

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What’s the Best Call Center Software for Your Business?

Talkdesk

Whether you are replacing a solution that no longer suits your company’s needs or investing in your first system, choosing the best call center software for your business can be a daunting task. Call center software often forms the foundation of a business’ customer service provision and outbound inside sales.

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How to Help Your Agents Breeze through Their After Call Work

aircall

This article will explore ways that to expedite and simplify after call work, and make it an asset rather than a chore. What is after call work? After call work, or ACW, encapsulates all the tasks which a customer support or sales representative must complete once they’ve terminated a call.

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The Role of Operations in Building a Tech Stack

aircall

Sales operations and support operations fall under the overall responsibility of your operations leader. . What Is Sales Operations? A sales operations department is composed of one or more sales teams that are led by a sales operations leader. Collectively, sales team members make up a call center. .

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How to Help Your Agents Breeze through Their After Call Work

aircall

This article will explore ways that to expedite and simplify after call work, and make it an asset rather than a chore. What is after call work? After call work, or ACW, encapsulates all the tasks which a customer support or sales representative must complete once they’ve terminated a call.

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Streamlining Operations Management Through Communication + Automation

aircall

As a result, you can know that every daily action taken within your company is made in pursuit of an important target, like increasing sales, monitoring production processes, or improving the customer experience. Superior sales and marketing activities. Automated sales and support activities and data collection.

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Best VoIP Phone Service for Education: Features & Benefits

JustCall

Voice over Internet Protocol ( VoIP ) technology is disrupting the education domain. With the growing demand for online and distance learning courses, legacy telephones are failing to offer seamless communication across educational organizations. And VoIP seems the emerging winner. But a cloud-based VoIP never fails.

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