Hodusoft

MARCH 22, 2022

The Call & Contact Center Expo at Las Vegas started with much fanfare, where HoduSoft showcased its innovative unified communications products. The event took place in Las Vegas Convention Center on 16th & 17th March this year. HoduCC- Call and Contact Center Software.

Contact Center 98

Contact Center Contact center software call center software Telecommunications 98

Hodusoft

JANUARY 1, 2023

What is Call Center Software? That marked the beginning of ‘call centers.’ What is Call Center Software? Call center software is a technology that consists of various advanced features and functionalities. Types of call centers. Future of call centers.

call center software 52

call center software Call Center Multichannel Interactive Voice Response 52

Hodusoft

APRIL 1, 2024

As businesses continue to prioritize customer-centric strategies, having reliable call center software like HoduCC becomes indispensable. Understanding GetApp’s Category Leaders GetApp’s Category Leaders represent the cream of the crop in various software categories, including call center software.

call center software 52

call center software Contact center software Customer centricity Call Center 52

SharpenCX

AUGUST 18, 2020

We’re walking through nine non-negotiable features your omnichannel software needs, so you can deliver for your customers. Not only that but, contact center leaders say the lack of an integrated agent desktop is their leading productivity challenge. Your agents crave feedback and relevant coaching in-the-moment.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

SharpenCX

AUGUST 18, 2020

We’re walking through nine non-negotiable features your omnichannel software needs, so you can deliver for your customers. Not only that but, contact center leaders say the lack of an integrated agent desktop is their leading productivity challenge. Your agents crave feedback and relevant coaching in-the-moment.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

NobelBiz

SEPTEMBER 19, 2023

Ah, the dreaded dropped call – the arch-nemesis of every contact center agent’s productivity and the ultimate buzzkill in the world of customer service. The call vanishes into thin air, leaving you staring at your phone like it’s some sort of cosmic joke. Dropped calls causing chaos in your contact center?

Contact Center 59

Contact Center Abandon rate Call Center Telecommunications 59

SharpenCX

MAY 16, 2022

Outbound contact centers are often considered synonymous with spammers, but when run ethically and with the right purpose, they can play a critical role in deepening your relationships with your existing customers and connecting with new ones. Inbound Vs. Outbound Contact Centers. Best Outbound Contact Center Solutions.

Contact Center 67

Contact Center Scripts Call Center call center software 67

NobelBiz

FEBRUARY 14, 2023

Dead air time refers to the period of inactivity during customer interaction in a contact center; the time between when an agent finishes speaking and when the customer begins speaking or vice versa. Provide regular coaching and feedback to help agents improve their skills.

Contact Center 52

Contact Center Call flow Scripts Interactive Voice Response 52

NobelBiz

APRIL 9, 2024

Contacting Numbers in the DNC List: Ignoring the National Do Not Call Registry can lead to complaints, fines, and damage to the company’s reputation. By implementing best practices, call centers can maintain compliance, improve service quality, and enhance overall performance.

Call Center 105

Call Center Telemarketing Healthcare Government 105

Hodusoft

JUNE 14, 2023

This blog post discusses some useful tips for businesses to build rapport with prospects and customers over the phone as well as how the right contact center software can help customer service agents. Read on the blog till the end to know how you can choose the right contact center software to build a strong rapport.

Contact center software 52

Contact center software Contact Center CRM call center software 52

Babelforce

NOVEMBER 30, 2022

(Working with contact centers around the world, we know that better than anyone!). We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Active waiting calls metric. Call Center Analytics.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

NobelBiz

DECEMBER 14, 2021

A phone call should only be made once in a perfect contact center world. In this article, we detail the best contact center strategies to reduce After-Call Work Time (ACW). The Key role of ACW for Contact Centers ACW is an abbreviation for “ after-call work.”

Contact Center 52

Contact Center call center software Call Center CRM 52

Hodusoft

NOVEMBER 27, 2020

To ensure the long-term success of a contact center, the management must be aware of what’s going on in the contact center. They must know what went down between their customers and agents during the call and how well agents stick to compliance and quality guidelines.

Contact Center 52

Contact Center Analytics Contact center software APIs 52

Cisco - Contact Center

SEPTEMBER 17, 2020

Last month I shared some exciting new capabilities with Webex Contact Center, our award-winning contact center as a service (CCaaS) for small and large contact centers. We’ve also introduced more channels when Webex Experience Management is integrated at the contact center agent desktop.

contact center solutions 111

contact center solutions Contact Center Surveys Enterprise 111

SharpenCX

JUNE 28, 2023

This means true customer service success is far deeper than just tracking calls received. Improving your customer service metrics requires a deeper look at which KPIs make sense for your contact center and the strategies you use to achieve them. What Call Center Metrics Should You Measure? What needs to change?

Call Center 67

Call Center Metrics call center software Contact Center 67

JustCall

DECEMBER 13, 2022

The Importance of a Customer Contact Center. We’ve all heard of call centers. They receive calls asking for information, support, or solutions. On the other hand, a customer contact center is a central point that is responsible for handling customers in many ways. Here are some worth considering.

Interactive Voice Response 52

Interactive Voice Response Contact center software Contact Center voip 52

Fonolo

SEPTEMBER 28, 2022

Every call center knows customer feedback is precious. That’s why we invest staff, time, and technology budgets into call center software and organic outreach to learn how customers feel about the service they receive. What is an After-Call Survey For? 6. Use a Good Software Product.

Scripts 138

Scripts Surveys Interactive Voice Response Call Center 138

Hodusoft

SEPTEMBER 6, 2023

That’s why businesses must use sophisticated technology tools such as outgoing contact center software to generate high-quality leads. At HoduSoft, we have helped all types and sizes of businesses do just that by equipping them with our HoduCC call center software. What Is Outbound Lead Generation?

Call Center 96

Call Center call center software Scripts Best practices 96

Fonolo

FEBRUARY 2, 2023

Depending on your unique operational needs and gaps, you may use a different combination of technologies to automate your contact center. Let’s explore some of the benefits you can expect from an automated call center. It’s as simple as offering them a call-back for later or giving them access to self-serve tools.

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

Serenova

MAY 29, 2020

The strain to balance taking care of employees to protect them from the coronavirus while maintaining business continuity continues for contact center leaders. As contact volume, customer anxiety and agent stress all still soar, what you once managed can now feel overwhelmingly un-manageable. Every time.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

Serenova

MAY 29, 2020

For most contact centers, surviving the first months of COVID-19 required swift operational reboots that began with major work-from-home (WFH) transitions. The strain of balancing the need to protect employees from the coronavirus while maintaining business continuity continues for contact center leaders. The Cloud.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

SharpenCX

JUNE 12, 2023

A hybrid call center can be extremely effective for both customers and agents if you’re able to ensure consistent agent experiences, high performance, and a culture of continuous learning and improvement. The Era of Remote Work In-person contact center teams have slowly crept back to the office since the pandemic.

Coaching 67

Coaching Morale Contact center software Call Center 67

NobelBiz

APRIL 5, 2022

These days, the contact center is the face of a company. The customer experience can make or break your business, so it’s important to understand the factors that make a great customer service representative and a great contact center. However, managing a contact center doesn’t come without its challenges and risks.

Contact Center 52

Contact Center Interactive Voice Response First call resolution Call Center 52

NobelBiz

MARCH 14, 2023

Debt collection agencies and contact centers are subject to strict regulations and laws governing their operations. One of the major issues faced by debt collection agencies and contact centers when it comes to compliance is the lack of the right solutions to be compliant. And pay extra attention to it.

Contact Center 52

Contact Center Scripts Call Center Government 52

Hodusoft

JUNE 15, 2020

HoduSoft, one of the leading VoIP service providers, has organized a live event for enhancing customer service through omnichannel contact center software (HoduCC). HoduCC – contact center software is designed to improve the productivity of the agents while facilitating straightforward business communication processes.

Contact center software 52

Contact center software Contact Center voip call center software 52

NobelBiz

APRIL 16, 2024

Regular audits and feedback loops can help ensure that all channels stay aligned with the brand’s messaging strategy. RELATED ARTICLE Communication Channels: What Is The Right Choice For Your Contact Center? RELATED ARTICLE Personalized Customer Experience: How Can Your Contact Center be Effective?

Contact Center 52

Contact Center CRM Call Center Best practices 52

Fonolo

JANUARY 31, 2023

Contact center training in the most successful contact centers is an ongoing process — for every employee from the top down. Training topics may include things like: Compliance training QA training Technology/software training Sales/customer service training Why is Call Center Training So Important?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Hodusoft

APRIL 5, 2023

This blog post details seven best practices for managing call center operations. If your budget allows, equip your call center with a fax machine, printer, and other peripheral devices. Now coming to the soul of your call center i.e. your call center software , it pays to invest in quality.

Best practices 52

Best practices Call Center Management call center software 52

NobelBiz

NOVEMBER 27, 2023

If you want to learn more about effective customer information management, and how to choose a platform that suits your exact needs, here’s another article that might interest you: ‘How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions.’ Want to learn more?

Call Logging 59

Call Logging voip Contact center software CRM 59

Hodusoft

OCTOBER 7, 2022

Let’s look into the integral functions of call routing software along with understanding its advantages and best practices in the industry that you can follow. What is call routing? You can use variables like the division to which they work or even previously resolved calls to choose the ideal agent to respond to a call.

Contact center software 52

Contact center software call center software Abandon rate Call Center 52

Cisco - Contact Center

DECEMBER 17, 2020

The All-New Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences. And throughout the year, the physical world was impacted such that a significant increase in digital interactions and an elevated status for contact centers came to be.

Customer Experience 131

Customer Experience Contact Center APIs Analytics 131

aircall

MARCH 15, 2021

When you’re utilizing a cloud-based phone system and call center software, the phone experience also includes various other communication channels like email, chat, and instant messaging, all of which can be integrated with phone systems to enhance customer phone experience. . Ways to Understand Your Customer’s Experience.

call center software 62

call center software Call Center Contact center software Feedback 62

JustCall

FEBRUARY 13, 2023

Aircall is a cloud-based call center software that provides functionality like call routing, call monitoring , call queuing, call recording, insight cards, conversation intelligence , performance monitoring, and so on – features needed to enhance customer engagement. 5 Capterra– 4.4/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

Hodusoft

JULY 5, 2022

Contact Center, CTI & IVR Applications. Bringing the most innovative and value-centric Unified Communications Software. This association completely aligns with HoduSoft’s mission to redefine business communication with UC software in diverse geographies all around the world. HoduCC – Contact Center Software.

Enterprise 52

Enterprise Contact center software call center software Contact Center 52

JustCall

FEBRUARY 11, 2022

Overseeing sales performance, identifying gaps and providing feedback for improvement. Remote sales tools such as virtual call centers , sales call center software , CRM software, and email software are important in a virtual environment. Sales Contact Center Software.

Sales 52

Sales B2C call center software B2B 52

JustCall

APRIL 3, 2023

It comes with many features, such as auto-dialer, native integration, SMS workflow, VoIP, call tracking, and intelligent analytics, making it one of the best PhoneBurner alternatives. JustCall solutions include intuitive outbound call center software for sales and robust inbound contact center solutions for round-the-clock customer support.

voip 52

voip Interactive Voice Response CRM Coaching 52

SharpenCX

JANUARY 28, 2020

When you deploy a call center with the right tools, your customer service agents are your greatest resource. Modern contact center agents are almost like user experience researchers for your company. Adding new tech to your call center can get messy without a plan in place. Get your Agent’s Perspective.

Call Center 69

Call Center call center software Abandon rate Contact Center 69