Making Life Easy with Configurable Call Center Software


Let me just go on a limb and guess – Call center? Call Center Software contact center software customer experience call center software configurable call center software customer engagement

Contact Center Software Trends for 2020 – Helping Contact Centers Serve Customers Better


So, in the case of contact center software, you have good things to look forward to in 2020. Still, these trends point to making life easier for contact centers and helping them to serve customers better and faster.

Call Center Software: How to Choose the Best Software (Tips & Best Practices)


There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions.

Contact Center Software for Transportation Industry


When a business has a large volume of calls, sometimes it is difficult to manage the superior customer experience for all customers on call. At HoduSoft, we envisioned to offer premium quality VoIP communication software. Technical call center software contact center software

Enterprise Contact Center Software Buyer’s Guide: Recommendations from Gartner

NICE inContact

It is time to modernize your contact center. Your current software is showing its age, unable to keep up with customer expectations or add new capabilities like digital channels (like SMS or WhatsApp) or artificial intelligence (AI). But it may have been five years or more since you last evaluated technology options or vendors for call center software. Watch Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center now.

Omnichannel Contact Center Software For Travel Industry – You Simply Cannot Do Without It


It would be tough for the travel industry to keep in step with such customers was it not for omnichannel contact software specifically developed for the travel segment. Hotels have branches and they are connected through the omnichannel contact center software.

Choosing the Right Contact Center Software Can Increase Business, Reduce Costs and Improve Efficiency in Call Centers


Call centers operate on extremely competitive terms and have a tough task on their hands. Operations of the contact center depend on the infrastructure in terms of space, the IT setup, communications setup, people and their expertise and, not the least, the software chosen.

How Social Media Channels In Contact Center Software Help to Enhanced Customer Experience


Customer satisfaction occupies center stage. Call centers need to adapt to changing trends to delight customers. Social media integration in contact center software can help drive better experience. Call center image and profits rise.

Integration of Social Media (Facebook, Twitter) Channel in Contact Center Software Enhances All Round Performance


Contact center software solutions evolve to keep in pace with changing tech and customer patterns. Social media is just indispensable and, in response, contact centers may opt for CRM based software with social media integration which separates it from the CC solution.

Contact Center Software That Have Video Chat Supporting System Lead To Customer Satisfaction


It was a great leap forward when call centers migrated from PSTN to VoIP. The next big leap can be said to be video chat for call centers as a way to delivering a better user experience. Therefore, one can see widespread use of omnichannel contact center software.

Call Center Software Trends To Watch In 2019


Call centers must be upping their game on an ongoing basis just to keep up with trends and satisfy ever rising customer expectations. This will optimize call handling and result in better customer satisfaction. Call center agents will be able to do more and yet feel less stress.

3 Reasons Call Center Software Integration Is a Must for All Industry Segments in 2019


Communications today is not plain voice-based outgoing or incoming calls. It covers the entire gamut ranging from voice calls to video calls, email, voicemail, fax, text and social media posts. Then you have call recording and analytics.

Back to Basics: Contact Center Trending Technology 101

Upstream Works

Many of the customers eying up solutions today are voice-only call centers who understand they need to digitally transform – but it can be difficult to know how to do that without an understanding of what it really means.

Why Is Omnichannel Contact Center Software So Famous?


As a contact center head, your success depends upon however well you satisfy your customers’ omnichannel desires and drive consistent, measurable productivity over time. Omni-channel Self-Service Simplifies The Client Experience Even though it’d appear natural to focus efforts on prepping agents for phone calls, the long run of client service is self-service. Moving to omnichannel contact center model involves a seamless and consistent arrange.

Call Center Software for Healthcare Industry – Keeping in Step with Changing Times


Telemedicine and Virtual Healthcare Contact center solutions for healthcare incorporate features that make telemedicine and virtual healthcare a breeze. Patients and doctors can simply make use of the video feature in contact center software for remote consultation and primary checkup.

How can your contact center save money?


How contact centers can save money with cloud computing. workforce management cloud contact center software amazon connect call center software CRM Call Scripter IT cloud computing cloud, savings, 8x8 InContact savings budget development customer service experience

Call Center Software for Startups and Small Teams


Startups and enterprises with small teams may wonder why they should even consider call center software when they have mobile phones, skype, email and WhatsApp for communication. Interactions are recorded by the call center software for analysis and improvements.

How RMC used software to increase its contact center conversions by 75%


How RMC used Convoso to increase contact center conversions by 75% Get the case study to learn more about the Convoso features that helped RMC increase conversions by 75%. Resource Marketing Corp (RMC) was looking to maximize its contact center’s lead and agent efficiency.

WebRTC Based Call Center Software – Changing Technologies for Changing Times


It shows in how call centers operate. A call center brings up visions of rows and rows of agents sitting in front of screens with a headset on there and a dialer in front of them. They may attend to calls while on the move. Call centers save in various ways.

Easing Patient’s Pain with a Healthcare Call Center


The healthcare service providers need to take some measures to get that edge and enhance the patient … Easing Patient’s Pain with a Healthcare Call Center Read More » The post Easing Patient’s Pain with a Healthcare Call Center appeared first on Ameyo.

Application Framework-Revolutionizing Contact Center Solutions


Contact center market keeps on upgrading on a regular basis to support businesses to stay relevant and competitive. This leads to high infrastructure costs, loss of time and a lot of effort in customization and contacting the support teams every single time for making any up-gradation.

Solving the Most Common Call Center Problems (IT’s Perspective)


Building a call center is a tricky business since the agents are the frontline, the first point of contact for customers who are in a fix or prospects who are looking to explore your product or service.

Amazon Connect is not only over-priced, but it lacks critical features and is a lackluster foray into the contact center software space


Silent whispers rumored Amazon’s Alexa technology being optimized for use in the contact center industry, bringing the power of AI to help transform the way customers interact with their service providers. Figure 1: Amazon Connect Contact Control Panel.

Contact Center and CRM: A Galactic Merging


Contact center software and CRM software have been on a slow collision course for decades. Well, it would be great to look at how companies were paying for the whole “customer service” apparatus and see which share is going to CRM companies versus call center companies.

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OTG Consulting Partners with Talkdesk to Provide Cloud-Based Contact Center Software


Having access to Talkdesk’s industry-leading software is opening up a whole new door of opportunities for OTG.” They have real-time reporting, call monitoring, enhanced caller ID, screen pops, skills-based routing, automated workflows and much more. SAN FRANCISCO, CA.—

5 Cloud Call Center Software Pricing Models to Consider

Outsource Consultants

In a recent article , Nancy Seby discusses how contact centers use cloud software to reduce costs and also as a backup for disaster recovery. Seby’s article goes into detail on how exactly cloud call center software can help during these crises.

Conversations’19 Tour Reaches Zambia and Zimbabwe


call center contact center conversations 19 customer engagement call center software contact center software customer experience event user conferenceWe have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.”

What We Learned From 3 Contact Centers That Excel In Agent Training


Learn how some of the best contact centers are finding success with training programs for their contact center agents agents. [.]. The post What We Learned From 3 Contact Centers That Excel In Agent Training appeared first on Sharpen Contact Center Software. Call Center Software Contact Center Contact Center Software Customer Experience

7 Steps to Effectively Select a Cloud-Based Call Center Software System

Outsource Consultants

Contact centers are constantly trying to keep up to date with TCPA compliance. In a recent article , Mckay Bird discusses the challenges many call centers face when trying to stay complaint and how one false move can lead to expensive lawsuits and fines. 4) Call recording.

The History of Telecommunications and Contact Centers


Contact center technology from beginning to end.Less than 65 years ago, call centers didn’t exist. From telephones, to email, text, and live chat, the technology that makes up the modern contact center has come a [.]. The post The History of Telecommunications and Contact Centers appeared first on Sharpen Contact Center Software. Call center software Contact Center Software Customer Experience Images & Infographics

5 Tips that Will Change the Way You Hire Contact Center Management


An effective, creative, and experienced management team will result in a well run, highly supported contact center with agents who are fulfilled and satisfied with their work. The post 5 Tips that Will Change the Way You Hire Contact Center Management appeared first on Sharpen Contact Center Software. Call Center Software Contact Center Contact Center Software Culture Customer Experience Industry Insights Leadership



At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. Recently, the company has provided ready-to-use HoduCC – Contact Center Software to SHOPTOMYDOOR – A Leading Freight Forwarding Company in Nigeria.

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10 Must Haves for Cloud-Based Customer Engagement Platforms


A SaaS (Software as a Service), open architecture with robust APIs ensures organizations can unite systems and operations across the enterprise that impact the customer experience. I’ve had a few interactions recently with customer service departments. None of them have been noteworthy.

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How to Setup a Virtual Call Center for Under 50 Bucks and Under an Hour


Gone are the days where you have to find a location to house your agents and sign a long-term lease for call center space. Now are the days where you need to spend time to find a partner that can help you set up your virtual call center in under an hour and without any upfront CapEx. Gone are the days where you have to go to your personal banker to take out a loan to purchase an expensive PBX or a dialer.



At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. It guarantees to provide the best Call Center Software that suits best for all types of call centers.

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6 Numbers To Keep In Mind For A Successful Contact Center


How effective is your contact center? Below are a range of statistics from a benchmark report by Dimension Data, showcasing the numbers that defined the contact center industry in 2015. 40% of contact centers “have no tools to analyze data.”.

Skills Based Routing Defines Success for Contact Centers


Contact centers must grapple with various issues as they grow in size and handle different accounts and services. Calls may be routed to those not capable of handling callers and it can result in customer dissatisfaction. The contact center software is at the heart of operations. Supervisors use it as do call agents and managers. If he is not capable he may not satisfy the caller and must switch the call to an agent who can.

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5 Ways to Wow – The Power of Proactive & Predictive Customer Care

Upstream Works

That means if they call you on the phone, answer them. Whichever channels your customers use, accommodate their preference with your omnichannel contact center and offer them a consistently great experience. .

Improve Customer Engagement with a Modern Contact Center


While individual and team functions, such as sales calls, billing collections and IT support requests, are viewed differently, all of these actions make up a company’s internal and external customer engagement. Conversely, a poor customer experience, a mishandled call, or not providing a high level of internal support can dramatically affect business success. There are many benefits to implementing a modern contact center solution.

CSAT and Conflict Resolution: What You Should Know


There are a number of different ways contact centers can measure success and customer satisfaction is a key part of that. The post CSAT and Conflict Resolution: What You Should Know appeared first on Sharpen Contact Center Software. Better Your Business Call Center Software Contact Center Contact Center Software Customer Experience Customer Success Industry Insights