Business Process Outsourcing, Marketing and Upselling

Business Process Outsourcing

Marketing

Upselling

Different Methods to Increase Your Customer Lifetime Value

TeleDirect

APRIL 7, 2021

TeleDirect knows a thing or two about how to increase customer lifetime value – after all, our business process outsourcing (BPO) services provide exceptional call center solutions for small, medium and large businesses everywhere. Here are five proven ways to boost customer lifetime value: Offer high-value upsells.

Upselling

Upselling Business Process Outsourcing Call Center call center solutions

The Two (or Four) Main Types of Call Centers

TeleDirect

JUNE 2, 2021

TeleDirect , a recognized leader and innovator in the call center & business process outsourcing (BPO) field, has assisted hundreds of clients with our proven customer communication platform. Inbound call centers assist with everything from order processing to customer service and more.

Call Center

Call Center Business Process Outsourcing Upselling outsourcing

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Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

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Trending Sources

Quality Contact Solutions hires a new Vice President of Operations

Quality Contact Solutions

JANUARY 21, 2021

Grothe is responsible for driving business performance and for ensuring QCS clients achieve their business process outsourcing goals. Before joining the QCS team, Grothe racked up nearly three decades of call center and telemarketing services industry experience. Contact Us.

Telemarketing

Telemarketing Business Process Outsourcing outsourcing B2C

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

How Call Centers Boost Small Businesses

TeleDirect

SEPTEMBER 30, 2020

Call centers to improve customer service is a big deal – but that doesn’t mean it’s strictly a big business issue. With a business process outsourced (BPO) call center platform, small businesses can enjoy all the benefits usually afforded to large and medium size enterprises with their contact centers.

Call Center

Call Center Business Process Outsourcing Upselling outsourcing

AI Call Center Technology Revolutionizing Customer Support

TeleDirect

OCTOBER 25, 2023

That’s how we’ve gone from an eight-chair answering service to a national business process outsourcer. While, in our opinion, it can never replace live agents, call center AI offers remarkable advancements that can transform the experience for customers and business owners.

Call Center

Call Center Technology Customer Support Complaint resolution

Outbound Calling 101: What Is Outbound Call?

TeleDirect

DECEMBER 14, 2023

Today’s outbound calling provides businesses with a direct extension of their sales team, committed to their success by generating leads, setting appointments and performing market research. It’s why we’ve gone from a small answering service to a national business process outsourcer.

Business Process Outsourcing

Business Process Outsourcing Telemarketing Call Center Best practices

Why Customer Service Requires Consistent, Reliable Results

TeleDirect

FEBRUARY 20, 2020

Why is customer service so critical to overall business success? TeleDirect answers those exact questions for businesses every day. Our business process outsourced (BPO) solutions offer a custom, customer-centric call center platform for any firm or non-profit looking to improve their customer service performance.

Customer Service

Customer Service Business Process Outsourcing outsourcing Call Center

How Hiring a Call Center Supports Your Business Goals in 2019

TeleDirect

JANUARY 9, 2019

TeleDirect’s call center platform has plenty of built-in business-friendly tools and resources to boost revenue, increase customer satisfaction, and help you re-focus on what you do best! How can a professional outsourced call center do all this and more? Telesales & upsells. Market research services.

Call Center

Call Center Business Process Outsourcing outsourcing Upselling

Inbound vs Outbound Call Centers: Which is Right for Your Business?

TeleDirect

JULY 1, 2021

TeleDirect , a premier business process outsourcing (BPO) provider of call center platforms and other critical client communication tools, offers expertly outsourced inbound call centers and outbound call centers. Type of business. Telesales & upsells. Extra support. What is an Outbound Call Center?

Call Center

Call Center Upselling Healthcare outsourcing

The Two-Way Street of Customer Communication: Key Distinctions Between Inbound and Outbound Solutions

TeleDirect

APRIL 19, 2019

Which one should your business concentrate on? It depends on a multitude of factors: Business or service type. Marketing agencies typically concentrate on outbound calls due to marketing opportunities. Sales techniques, lead response management, and other marketing initiatives comprise outbound communication.

Business Process Outsourcing

Business Process Outsourcing Call Center call center association Enterprise

Service Spotlight: Real Results for Real Estate

TeleDirect

MARCH 12, 2018

You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more. One underrated aspect – yet nonetheless critical – of high achievement in the real estate industry has to do with business process outsourcing (BPO).

Real estate

Real estate outsourcing Call Center Business Process Outsourcing

Nearshore Spotlight: Colombia

Outsource Consultants

APRIL 29, 2019

Nearshore outsourcing has historically been a successful option, often exceeding expectations and allowing call center operators to reduce costs, employ a stable agent pool and ensure exceptional customer service. Colombia’s possibilities for success are really high,” says Ruchi Sharma, Head of Emerging Markets at Morgan Stanley.

outsourcing

outsourcing Business Process Outsourcing Transportation Call Center

Key Considerations When Choosing an Outsourced Call Center

TeleDirect

MARCH 27, 2019

For many companies, the considerable strain on limited resources is impossible to square with the seemingly unlimited demands for 24/7 communication, outreach strategies, and marketing initiatives. Expert-level, experienced outsourcing. The benefits of an outsourced call center go far beyond the obvious advantages. The solution?

outsourcing

outsourcing Call Center Scripts Business Process Outsourcing

Don’t Miss Leads After Hours or on the Weekends.

Call Experts

MAY 20, 2022

They can be integrated with team collaboration software and marketing automation platforms. For example, if you invest in business process outsourcing , you can expect higher efficiency, reduced operational expenses, and a higher profit margin. A contact center handles voice calls for companies. 5000 for four years.

Contact Center

Contact Center Answering services Call Center outsourcing

Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

Best practices

Best practices outsourcing Call Center virtual call center

A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

JULY 25, 2023

Interaction analytics doesn’t just stop at gathering and analyzing this data; it propels actionable insights: Tailored Marketing Campaigns: By understanding common customer queries and preferences, businesses can craft highly targeted marketing campaigns. Analytics can flag any deviations, ensuring compliance.

Analytics

Analytics Call Center Scripts Contact center software

Which Call Center Model is Right For You?

Global Response

MAY 1, 2023

This can be marketing and sales related, or it can be related to service and support. Outbound call centers are a great model for companies who are looking to grow their business, expand their marketing efforts, improve sales, or strengthen customer success. However, it also has its disadvantages.

Call Center

Call Center Multichannel virtual call center outsourcing

Customer Contact Central

Different Methods to Increase Your Customer Lifetime Value

The Two (or Four) Main Types of Call Centers

Webinars

Trending Sources

Quality Contact Solutions hires a new Vice President of Operations

Webinars

How Call Centers Boost Small Businesses

AI Call Center Technology Revolutionizing Customer Support

Outbound Calling 101: What Is Outbound Call?

Why Customer Service Requires Consistent, Reliable Results

How Hiring a Call Center Supports Your Business Goals in 2019

Inbound vs Outbound Call Centers: Which is Right for Your Business?

The Two-Way Street of Customer Communication: Key Distinctions Between Inbound and Outbound Solutions

Service Spotlight: Real Results for Real Estate

Nearshore Spotlight: Colombia

Key Considerations When Choosing an Outsourced Call Center

Don’t Miss Leads After Hours or on the Weekends.

Call Center Outsourcing: Pros, Cons, and Best Practices

A Comprehensive Guide to Customer Interaction Analytics

Which Call Center Model is Right For You?

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