Nicereply

DECEMBER 28, 2021

You might be looking at your latest survey results and wondering… Are these good? By comparing your survey results to other companies, you add context to your scores. So for many companies, outsourcing is the best next move. 12 Questions You Should Ask When Interviewing an Outsourcer. Should we be doing more?

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Select VoiceCom Blog

MARCH 21, 2023

It’s a trait that must be embedded in the company’s culture and how the business itself is structured. According to the Boston Consulting Group , resilient businesses gain a competitive advantage during crises because they cushion the impact of the major event, as well as recover and adapt quickly.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Government Surveys 52

HGS

JUNE 28, 2018

In the healthcare market, there is increasing demand for outsourcing services that can bring strategic insights , optimization, and efficiencies to critical operations, particularly among health plans. Years ago, BPO was more tactical than strategic—lifting and shifting units or processes to a far-flung locale.

outsourcing 130

outsourcing Healthcare Business Process Outsourcing Strategic Value 130

TeleDirect

JUNE 19, 2018

From following up with patients to screenings and even satisfaction surveys, ACOs are considered the front-line for the three Ps of Medicare transactions: Patients – most ACO patients are Medicare beneficiaries, although larger ACOs include non-Medicare patients. If you’re interested in improving your ACO processes, contact TeleDirect today.

Healthcare 74

Healthcare Business Process Outsourcing Call Center Surveys 74

Taylor Reach Group

NOVEMBER 21, 2019

TRG helps clients optimize their contact center operations through focus on four pillars: people, process, technology and methodology. A large Business Process Outsourcer (BPO) recently engaged TRG to help address these challenges in new and creative ways. But money alone would not solve their retention challenges.

Contact Center 63

Contact Center Benchmark Business Process Outsourcing B2C 63

TeleDirect

MAY 20, 2019

Your customer contact center requires next-gen technology, reliable infrastructure, professionally trained agents, and the flexibility to adapt with – and stay ahead of – an ever-evolving business environment. That’s why many companies choose TeleDirect for their business process outsourcing (BPO) call center solution.

Call Center 81

Call Center outsourcing Business Process Outsourcing Morale 81

HGS

NOVEMBER 19, 2014

Hire a consultant, a partner, or do it yourself but test your current customer touch points be it by phone, web site, email, chat, video, text, etc. Additional information can come from many other sources as well , including speech and text analytics, CRM data, customer surveys, online reviews, or social media monitoring. call center.

Business Process Outsourcing 130

Business Process Outsourcing outsourcing Interactive Voice Response Analytics 130

TeleDirect

NOVEMBER 14, 2018

Your retail center could try and manage this outsized effort alone, but who has the time – or the money – to dedicate so many resources to just one part of your business? TeleDirect’s business process outsourcing (BPO) services, specifically tailored to meet your current call center capacity, even while anticipating future growth!

Call Center 59

Call Center call center solutions outsourcing Business Process Outsourcing 59

DMG Consulting

JUNE 13, 2017

Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. Learn more at www.dmgconsult.com. Subscribe to the Free DMG Newsletter.

contact center workforce 48

contact center workforce Business Process Outsourcing Gamification Contact Center 48

TeleDirect

JUNE 19, 2018

With so much to do – and so little time to accomplish these pressing tasks – your own healthcare organization knows the value of competent, reliable, always-ready outsourced business process outsourcing (BPO) solutions. Patient surveys, feedback and more.

Healthcare 48

Healthcare outsourcing Call Center Business Process Outsourcing 48

TeleDirect

JUNE 10, 2019

That’s why TeleDirect’s business process outsourcing (BPO) call center platform is a great way to take care of critical customer service functions right from the get-go. Keep an eye on your own internal quality processes. TeleDirect includes world-class surveys and other feedback metrics with our outbound solutions.

Call Center 48

Call Center outsourcing Business Process Outsourcing Contact Center 48

Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. One common mistake I see from call centers that I have consulted with over the last year is…”. Janeen Ansell. Tele_Direct. Mihai Corbuleac.

call center software 210

call center software Call Center Contact Center Analytics 210

TeleDirect

MARCH 27, 2019

Figuring out how to strike the balance between attentive, on-point customer service and still taking care of your own business tasks is one of the most underrated challenges you’ll deal with. Expert-level, experienced outsourcing. Telesales & upsells – grow your business organically…effortlessly! The solution?

outsourcing 48

outsourcing Call Center Scripts Business Process Outsourcing 48

TeleDirect

AUGUST 23, 2019

With TeleDirect’s business process outsourcing (BPO) 24/7 contact center services in your corner, reservations happen automatically, whether you opt for our highly trained staff or streamlined, reliable software. If you’re not open for business, that prospective customer will find a competitor that is.

Call Center 83

Call Center Technical Support outsourcing Contact Center 83

Vistio

SEPTEMBER 30, 2021

Customer experience professionals have the tough job of keeping up with new technologies, developing strategies and processes for optimal agent performance, along with keeping up with the latest trends in the industry. Joe Rice, CX Technology and Vendor Expert and Consultant. Rod Jones, Industry Pioneer and Consultant.

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Consulting Consulting 98

Talkdesk

NOVEMBER 25, 2020

Analytics and insights to ensure peak operational performance, including flexible and intuitive real-time operational dashboards, BI tools and surveys. This includes applications for agent assistance, customer self-service, knowledge management, security monitoring, and even sourcing contact center talent.

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101

Vcaretec

MAY 22, 2023

More than half of consumers want their calls to be handled by the business in less than five minutes, according to current trends in customer experience. This is why it is crucial to seek assistance from a BPO contact center or BPO consultancy business.

outsourcing 52

outsourcing Call Center Calibration Contact Center 52

Global Response

JANUARY 23, 2023

surveys and other on-page feedback) live chat ticket volume and handle time time saved on specific tasks after introducing automation Increase your self-service options by: working with an expert to design and implement AI or chatbot solutions. do post-call surveys get higher ratings than post live-chat surveys?)

Customer Service 62

Customer Service outsourcing Self service Inbound sales 62

Vistio

JULY 11, 2022

And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. That’s what the survey found as one example. So that was a lot of fun, really cool stuff.

Technology 52

Technology Self service Contact Center Analytics 52

TechSee

JUNE 9, 2022

Propose improvements by using satisfaction index measurement, survey function, and survey tabulation function. Implementation Process. Survey of “TechSee” usage by call centers that receive a large number of incoming calls from senior customers. *4. According to Terilogy research. Established: May 1996.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

NobelBiz

JULY 25, 2023

Feedback Forms: Post-call or post-chat surveys and feedback forms provide direct customer insights which are then fed into the analytics system. Data Processing: Cleaning the Clutter The raw data collected is vast and can be noisy. Analytics can flag any deviations, ensuring compliance.

Analytics 98

Analytics Call Center Scripts Contact center software 98

Fonolo

FEBRUARY 13, 2019

Our favorite chart: Report #2: Contact Center Technology Survey. About: The author surveyed 216 contact center professionals and released this report in July of 2018. About 50% were executive, director, or manager level, with the rest an even mix between IT managers, consultants, analysts, and corporate executives.

Contact Center 57

Contact Center Call Center APIs Technology 57