ViiBE Blog

AUGUST 25, 2021

The simplest and the most direct, CSAT surveys are considered key business performance indicators when it comes to measuring customer satisfaction. The survey response is typically stated in percentage and range within: Very unsatisfied (0%) Unsatisfied (20%) Neutral (60%) Satisfied (80%) Very satisfied (100%). Conclusion.

Automotive 98

Automotive Brand ambassadors Transportation Construction 98

Fonolo

JULY 5, 2023

’ 6 Secrets for Boosting Customer Satisfaction in the Contact Center Forge emotional bonds with customers Striking a chord emotionally with your audience will win you customers for life. We have much more detailed information about surveying later in this blog. Make sure you take advantage of all of them.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

SharpenCX

JULY 28, 2021

Laura Sikorski, a contact center operations and technology expert, joined the Sharpen podcast to talk about how to improve your contact center. But, that same 100-seat contact center can reduce attrition by only 5% and save up to 600k annually. Need more convincing? Win-win-win!

Call center experience 67

Call center experience Call Center Brand ambassadors Morale 67

Win the Customer

SEPTEMBER 15, 2020

You can even take the time to call and write to your brand ambassadors, and get their thoughts on what can improve in customer experience. And, you can send customers short surveys, using a survey management system , and get plenty of feedback that way.

Call Center 52

Call Center Customer Experience Brand ambassadors Interactive Voice Response 52

TeleDirect

JANUARY 12, 2023

This can easily be avoided by properly staffing your contact center through a BPO contact center. With the help of your BPO contact center, your team can seamlessly follow up with leads, check in with customers on how they are doing after a support case and get in touch with accidentally dropped calls.

Customer Service 62

Customer Service Brand ambassadors Call Center Contact Center 62

NobelBiz

NOVEMBER 9, 2021

The customer-centric strategy is now on everyone’s mind, even among contact center experts and customer relationship specialists. Are you a customer-centric or customer-oriented contact center? Until recently, satisfaction surveys have proven to be the most effective method for doing this.

Customer centricity 52

Customer centricity Contact Center Brand ambassadors CRM 52

VocalCom

JULY 3, 2017

Supervisors should use examples of actual customer service interactions in the call center to demonstrate the strengths and weaknesses of each interaction. Train agents to use contact center technologies. Agents must be highly skilled in the use of call center technologies.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

CSM Magazine

DECEMBER 28, 2021

They show up to work, do their job, follow processes and when asked to fill out an employee satisfaction survey, they say they are “satisfied.” Most importantly, they are brand ambassadors for their company. Employee surveys can provide a quantified measure of employee engagement. Put yourself in the customer’s shoes.

Employee engagement 59

Employee engagement Customer Experience Coaching Brand ambassadors 59

RapportBoost

DECEMBER 26, 2018

We had a great time speaking with host B ruce Belfiore right before the holidays about how to turn your contact center into a profit center. Bruce: Contact centers are under increasing pressure to become profit centers and leverage new channels of engaging customers. …And BenchmarkPortal’s CallTalk.

Benchmark 40

Benchmark Contact Center Chatbots Metrics 40

Global Response

JANUARY 9, 2023

Engaging customers in post-call or post-interaction satisfaction surveys (often used to measure CSAT) can be helpful feedback for agents. Our team of CX experts will provide you with a team of brand ambassadors who have expertise in the most important customer service skills.

Customer Service 62

Customer Service Brand ambassadors Feedback Self service 62

Fonolo

AUGUST 25, 2020

There are many ways you can listen and learn how customers perceive your brand, but the easiest way is to simply ask them! Creating a consumer perception survey is the first step — here’s everything you need to know so you can find out what customers really think of your brand. Types of Customer Perception Surveys.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

aircall

JUNE 30, 2021

According to a survey conducted by the Concerto Marketing Group, 83% of customers will recommend your brand to others if they trust you. Meanwhile, 82% are more likely to stay loyal to your brand if they trust it. Ideally, your contact centers should have a low turnover rate. Build Better Customer Relationships .

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

Interactions

MAY 15, 2024

In today’s dynamic landscape of customer service and contact center experience, where every interaction counts, businesses must strive to not just meet but exceed customer expectations. According to Tech Business News , a whopping 53% of participants surveyed said chatbots were annoying.

Customer Experience 62

Customer Experience Brand ambassadors Chatbots Self service 62

Fonolo

NOVEMBER 16, 2021

Although fantastic customer support has always been at the forefront of contact center success, statistics are beginning to expose a new trend. Now, personalizing that support and providing a tailored customer journey is being touted as an effective way to give customer satisfaction (CSAT) survey scores a boost.

Personalization 87

Personalization Customer Service Brand ambassadors Contact Center 87

NobelBiz

FEBRUARY 22, 2023

Customer service is a critical aspect in ensuring a company’s and brand success. Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. And really embodies your contact center vision.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

NobelBiz

MAY 17, 2022

Customer service is a critical aspect in ensuring a company’s and brand success. Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. And really embodies your contact center vision.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

Babelforce

JANUARY 12, 2021

9-10 are promoters – Respondents to the survey with a 9 or 10. This is the equation for calculating NPS: To make sense of it all, let’s consider the following example: After a month of sending out the survey to your customers the results pour in as follows: % of detractors = 12. % of passives = 50. % of promoters = 38.

Brand ambassadors 64

Brand ambassadors Benchmark Metrics Contact Center 64

Comm100

JANUARY 14, 2016

To provide world-class customer support on social media, you will need to entrust brand ambassador(s) to manage your accounts regularly, and provide immediate answers and replies to customer questions, concerns, and issues. Modern consumers prefer live chat over other contact methods because it is fast, convenient and immediate.

Customer Service 0

Customer Service Self service Advertising Airlines 0

Tethr

OCTOBER 2, 2020

Add on the tools your front-line staff use to respond (customer support ticketing systems and entire enterprise CRM solutions for the contact center), and you’ve got plenty of touchpoints where a customer interaction can potentially occur. Are our customer interactions creating happy customers, loyal brand ambassadors?

Customer effort 109

Customer effort Customer Care Coaching Surveys 109

Quiq

JUNE 15, 2022

If you’ve given the guest a memorable experience, they may be enticed to share it with others and become your brand ambassador. If you’d rather collect feedback directly, send them a link to a survey and be sure to answer any questions and address concerns quickly. Ask for reviews. Get the opt-in.

Personalization 78

Personalization Transportation Brand ambassadors Feedback 78

Quiq

JUNE 15, 2022

If you’ve given the guest a memorable experience, they may be enticed to share it with others and become your brand ambassador. If you’d rather collect feedback directly, send them a link to a survey and be sure to answer any questions and address concerns quickly. Ask for reviews. Get the opt-in.

Personalization 52

Personalization Transportation Brand ambassadors Feedback 52

Netomi

APRIL 7, 2022

Part of the HubSpot CRM platform, Service Hub includes conversational tools, help desk automation, customer feedback surveys, reporting, and more, to provide businesses with one unified view of each customer interaction. An all-in-one support platform, Help Scout is designed to help growing companies “turn customers into brand ambassadors.”

CRM 52

CRM Brand ambassadors Analytics Chatbots 52